Sparx Systems Forum

Enterprise Architect => Bugs and Issues => Topic started by: WzDrg on December 04, 2015, 10:02:47 pm

Title: EA crashes when generating documentation
Post by: WzDrg on December 04, 2015, 10:02:47 pm: Enterprise Architect crashes when I try to generate documentation.
I get the following problem details

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: EA.exe
  Application Version: 12.0.0.1211
  Application Timestamp: 551b61a7
  Fault Module Name: TER81.dll
  Fault Module Version: 21.0.4.6
  Fault Module Timestamp: 5511f201
  Exception Code: c0000005
  Exception Offset: 00104783
  OS Version: 6.3.9600.2.0.0.16.7
  Locale ID: 2067
  Additional Information 1: 5861
  Additional Information 2: 5861822e1919d7c014bbb064c64908b2
  Additional Information 3: a10f
  Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Any solution or workaround?

Thx.
Title: Re: EA crashes when generating documentation
Post by: qwerty on December 04, 2015, 10:04:29 pm: You might try to upgrade your EA version.

q.
Title: Re: EA crashes when generating documentation
Post by: WzDrg on December 04, 2015, 10:16:22 pm: No fixes regarding the generation of documentation were mentioned in the release notes. In what version is this crash fixed?
Title: Re: EA crashes when generating documentation
Post by: Geert Bellekens on December 04, 2015, 10:36:51 pm: Have you reported the issue to Sparx?
I don't think this is a general issue since I've been generating documents without issues on both v12 and 12.1

Geert
Title: Re: EA crashes when generating documentation
Post by: Marilynn101 on January 16, 2016, 08:45:09 am: I am having this same issue. I reported it to Sparx. The application crashes repeatedly when creating large custom documents or running the document generator. Are there any workarounds or solutions?
Title: Re: EA crashes when generating documentation
Post by: Glassboy on January 18, 2016, 07:14:23 am: In general, when any application that renders documents into graphical or print ready formats crashes repeatably you should have a cleanup of temp files and run checkdisk. Often the crashes are caused by hitting cross-linked files when writing large temporary files.

Bleachbit http://bleachbit.sourceforge.net/ is an excellent tool for cleaning all of the detritus out of your file system.
Title: Re: EA crashes when generating documentation
Post by: Marilynn101 on January 20, 2016, 02:33:11 am: I cleaned up the temp files and checked the disk. Still crashing.
Title: Re: EA crashes when generating documentation
Post by: Eve on January 20, 2016, 08:54:23 am: Try build 1226. It contains a fix for a crash during generation. I hope it's the same one you're experiencing...