Sparx Systems Forum

Enterprise Architect => General Board => Topic started by: suryanitta on April 10, 2005, 09:13:30 pm

Title: Error writing key file
Post by: suryanitta on April 10, 2005, 09:13:30 pm

Hi. I am a new user of EA. I am trying to register my version of EA. When I add the license key into the "Enter Registration Key" box and click on "Register", I get the following error: "Error writing key file. Please try again. If the problem persists contact SparxSystems."

I am only copy-pasting the license key, so it cannot be a typing mistake.

Any idea what the problem could be? Please help!
Thanks.

Title: Re: Error writing key file
Post by: sargasso on April 10, 2005, 09:18:32 pm

Did you include the curly braces "{"?  

Title: Re: Error writing key file
Post by: suryanitta on April 10, 2005, 09:44:18 pm

Yes, I included the curly braces.

Title: Re: Error writing key file
Post by: thomaskilian on April 11, 2005, 12:03:03 am

I would do as the message suggests: contact Sparx directly. This topic has not occured in this form in the past year. If you're using SQL server I suspect some rights problem. But see my intro...

Title: Re: Error writing key file
Post by: Eve on April 11, 2005, 03:38:38 pm

My guess from the error message is that the problem is more of a file error than a key error.  Open up your EA directory and look for the key.dat file.

If it's not there you'll need to reinstall EA.

If it is there make sure that it isn't read only.

Simon