Sparx Systems Forum

Enterprise Architect => General Board => Topic started by: J.D. Baker on April 01, 2006, 03:43:50 pm

Title: Help shows "page not found"
Post by: J.D. Baker on April 01, 2006, 03:43:50 pm

When I try to access the help file, either from within EA or by launching the .chm separately, every attempt to view content results in page not found.  I had some instructions for trying to solve this problem but I can't access them from my current location.  Anyone know a good way to attack this problem?

J.D. Baker

Title: Re: Help shows "page not found"
Post by: thomaskilian on April 02, 2006, 03:18:20 am

You can download the PDF or use the online help from Sparx site.

Title: Re: Help shows "page not found"
Post by: J.D. Baker on April 02, 2006, 05:44:37 am

Yes I can, but I'd still like to be able to access help from within the application, and the only help that doesn't work seems to be EA.

Title: Re: Help shows "page not found"
Post by: thomaskilian on April 02, 2006, 12:30:56 pm

Not heard of anything similar. Maybe a Windoze issue?

Title: Re: Help shows "page not found"
Post by: Eve on April 02, 2006, 04:23:55 pm

There is an issue with a Windows security update that stops .chm files being viewed over a network.

Could this be the problem?

Edit: I get 'Action Canceled' in that situation, so it's probably not that.

Title: Re: Help shows "page not found"
Post by: KP on April 02, 2006, 04:24:51 pm

There was a Windows security update last June [KB896358] that prevented opening .chm files from network drives. If that's your problem, you can either copy the help file to a local drive or remove the security update.

More info: Microsoft Security Bulletin (http://www.microsoft.com/technet/security/bulletin/MS05-026.mspx)