Sparx Systems Forum

Enterprise Architect => General Board => Topic started by: Oliver F. on June 30, 2009, 09:08:25 pm

Title: Got a bit quiet there in down under
Post by: Oliver F. on June 30, 2009, 09:08:25 pm

After sending several bugs and support requests to Sparx and some forum posts I haven't heard anything since. Is this just me or is there winter holiday season in down under?
Anybody else experienced that sort of delay or quietness?

Oliver

Title: Re: Got a bit quiet there in down under
Post by: robbierzzz on July 01, 2009, 04:54:29 pm

My experience with the support of Sparx is that they are rather fast. Most of the time I get an answer within 2 business days.

Title: Re: Got a bit quiet there in down under
Post by: Oliver F. on July 01, 2009, 05:22:20 pm

Quote

My experience with the support of Sparx is that they are rather fast. Most of the time I get an answer within 2 business days.

That was also my experience over the last 2 years. However in the last 2-3 months this drastically changed. I did not get any response at all to the bug reports and support requests I had sent in (besides the automatic reply). And there were some issues included which had a high impact on our business.

Oliver

Title: Re: Got a bit quiet there in down under
Post by: Graham_Moir on July 01, 2009, 11:59:00 pm

I've raised a few issues in the last couple of weeks and have had timely responses.

Title: Re: Got a bit quiet there in down under
Post by: Graham_Moir on July 14, 2009, 10:09:26 pm

I've changed my mind.  I raised a couple of issues around end of June/beginning of July and have had no response.  May be focus is on releasing the next build.