Sparx Systems Forum

Enterprise Architect => Suggestions and Requests => Topic started by: salayande on March 27, 2008, 12:23:47 am

Title: How do I obtain upgrades to purchased MDG Techs
Post by: salayande on March 27, 2008, 12:23:47 am
I purchased a couple of MDG Technologies including that for Zachman, Eclipse, SysML & DDS. Following the announcement of new versions, there is no indication on how to obtain upgrades within the existing licences purchased. The announcements leads to a page that suggests that a new licence purchase is necessary. I dont think this is correct as I may not have to pay for a minor upgrade (from version 1.0 to 1.1)

Please, kindly align the upgrade of the MDG Technologies to that currently used for the core product.

kind regards

Segun
Title: Re: How do I obtain upgrades to purchased MDG Tech
Post by: «Midnight» on March 27, 2008, 12:40:46 am
Segun,

Are you sure about that. It sounds odd...

David
Title: Re: How do I obtain upgrades to purchased MDG Tech
Post by: salayande on March 27, 2008, 02:57:03 am
It does not help either when the published email address to sales returns the error below:

Your document:      Upgrades for MDG Technology
      [email protected]
      Your message has encountered delivery problems
to the following recipient(s):
 
[email protected]
Delivery failed
Unable to deliver to destination domain
Cannot resolve sparxystems.com
 
I tried another one:
Your document:      Upgrades for MDG Technology
      [email protected]
      Your message has encountered delivery problems
to the following recipient(s):
[email protected]
Delivery failed
Unable to deliver to destination domain
Cannot resolve sparxystems.com.au



Title: Re: How do I obtain upgrades to purchased MDG Tech
Post by: «Midnight» on March 27, 2008, 03:17:24 am
Segun,

It appears that the address is spelled incorrectly: ...sparxystems instead of sparxsystems.

If you got the address by clicking a mailto link on the Sparx site, please report it to their support address. If it was from your address book I suggest a correction is in order.

David

PS: Either way, please let us know what they say when you do connect.
Title: Re: How do I obtain upgrades to purchased MDG Tech
Post by: KP on March 27, 2008, 08:39:12 am
The button naming is confusing - we will try to sort that out. Essentially there are two important buttons: Try will download the application; Buy Now will obtain the key. You already have a key, so you just need to hit the Try button to get the new application installer (unlike the EA application, add-ins have the same installer for trial and registered versions).

Neil

PS Can you let us know exactly where the misspelt mailto link is, please? We will fix that one too.
Title: Re: How do I obtain upgrades to purchased MDG Tech
Post by: «Midnight» on March 27, 2008, 08:47:18 am
Found it - or rather them - Neil.

On both the TOGAF and Zachman product - not the Latest News announcements in the forum, or the pages the announcements point to, but the "Buy Now" pages for each product - the 'broken' address is at the bottom of the page.

David