Sparx Systems Forum
Enterprise Architect => Suggestions and Requests => Topic started by: kimballjohnson on September 14, 2013, 11:37:29 am
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I continue to wish to use EA, despite the quirky perspective of Sparx Systems.
When will I be able (as a long-time customer/user/supporter of your product) to have a recognized status in your business environment.
Everyone else (on the retail.net) recognizes my globally transparent identity... why must you require that my identity be an internal windows SSID-based identity that exists only in your internal (non-internet) network?
As a long-time customer, I want to be able to present my (universally recognized) public identity and do business with your organization. But you are the only entity known to me (a 30-year veteran of the computer business) who requires that I have an authorized identity token on your internal network in order to do business with you.
If you believe this provides greater 'security', please think about 'to whom?'!
Why is it that I cannot log in to 'my account' on your B2C or B2B site and upgrade my license? (like I do on everyone else's vendor site)?
Count the dollars Adobe is making on the convenience of paying for software by-the-month. Could your system produce proportional income for your organization?
In the 1980's 'we' (obviously not you) taught corporate America that vendors who were 'integrated' were more economical and and provided higher service levels.
Today, customers spend millions to teach that concept to vendors!
http://en.wikipedia.org/wiki/E-procurement
http://www.dgs.ca.gov/pd/Programs/eprocure.aspx
http://www.sciquest.com/resource-center/white-papers/top-five-barriers-successful-eprocurement
etc, etc...
May I please be the first to teach it to you!
I want your product!
I don't want to have to send an email to a salesperson to beg for the privilege of updating my license!
And I especially don't appreciate having to lose my ability to communicate with a 'primary vendor' every time the clock ticks twelve months!
GIVE ME A LOGIN THAT IS PERSISTED!
Amazon does that, what's (wrong) with you guys?
You don't CARE about your customers?
I want to pay you your fermenting license fee!
Give me a site where I can chunk over the cash!!
Thank you!!!
Kimball Johnson
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I guess that clocks tick different down under.
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Some little comfort, thanks.
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As a prospective buyer, I expect to be able to review prices and select an item to purchase.
As a purchaser, I expect to be able to create a login and a password for my Sparxsystems account during the workflow of the purchase.
As an Agreeing party to terms and conditions, I expect to be able to provide a method of payment, a purchase order (my internal tracking id) and edit my payment information , including my payment address, shipping address, business address, my authorized product administrator's name and email, as well as a general company email as a backup in case my personnel changes.
As a payment method submitter, I expect to receive verfication of payment and a printable copy of my order, including all information I submitted (excluding password's) that I have provided as my setup/account information, along with my order id, purchase order id, license number and/or product key, as well as a product download link address; or information as to when a subsequent email will be provided for a product download, and a link and a phone number for contact in case the email with the download instructions does not arrive, this contact URI's should be in operation at least part of every day in every week.
As a completed and licensed purchaser, I expect to be able to access my account using the Login id and password I created when I purchased my first product from Sparx.
As a logged in purchaser, I expect to be able to change my password as needed by means of a robust, secure process, I also expect to be able to edit all my account information, including the administrative email address and the company contact email addess, and including payment information, billing, shipping and company addresses.
As a viewer of my account information, I expect to see a list of all the purchases I have made from Sparx, including their date of purchase, the email address and name of the purchaser, the order id, the purchase order id, the receipt id, the product name, the product version, the original price and terms of the license, as well as a link I can use to re-download that product version and a link I can use to browse to a page where I can purchase an upgrade of the license of the product to currently supported version; and a link I can use to browse to a page where I can purchase an upgrade to a different product family if such upgrade is supported by the manufacturer; in my account page I expect to find links to all the add-on products that are compatible with each of my purchased products with download links for those that are free and purchase links to those that carry a price.
As a purchaser of a license upgrade or a product-family upgrade, or an add-on product upgrade, I expect to see that my list of purchased products includes additional purchase entries for each purchase in those categories, along with a relationship link to the product version I have previously purchased that each license, version, upgrade or add-on might be compatible with.
As a license purchaser, regardless of the status of my license, I REQUIRE that I be able to access my account information until I request my account be closed and have provided sufficient identity and confirmation information that can assure that such a request is authorized and is the intent of me or my organization as a purchaser.
As a forum member and a provider of this specification, I request that, if you develop and offer a service that provides substantially the same features as any three of the elements contained in this forum post, that you provide a permanent link on your public web site that presents the percentage of of increase of quarterly product sales and license renewals that you enjoy after implementing those features compared to the increase in quarterly product sales and license renewals you have enjoyed throughout the ten years prior to implementing any of these features.
Thanks,
Kimball Johnson
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Bit like the water in the dunny mate! ;D
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"dunny" according to Webster's is a NZ word for toilet. In Scotland it's a cellar. So: are you from NZ or a Scotsman?
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Actually it would be nice if my login is connected to my paid registration license. That would Spammers prevent to participate.
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"dunny" according to Webster's is a NZ word for toilet. In Scotland it's a cellar. So: are you from NZ or a Scotsman?
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I'm pretty sure someone who uses "mate" is from down under ;D
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Actually it would be nice if my login is connected to my paid registration license. That would Spammers prevent to participate.
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Interesting! You're experimenting with spam accounts q?
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I was curious how difficult it is to create a SPAM account. Actually you only have to answer to a graphic keyword and you're done. So it's very easy to create a SPAM account. If accounts were simply connected to a paid license this would simply eliminate all SPAMmers (except they'd buy an EA license). The only issue would be that EA testers would not directly be able to ask questions.
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The only issue would be that EA testers would not directly be able to ask questions.
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Yes, this was my 1st thought on this also. When I've evaluated EA, it was really helpful to have access to the user forum.
But it should be possible to have a similar reference for evaluation users.
Best regards,
Günther
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"dunny" according to Webster's is a NZ word for toilet. In Scotland it's a cellar. So: are you from NZ or a Scotsman?
Neither Qwerty, Geert is right!
You've just gotta watch the Kangaroos when your crossing the street to go to the Dunny!! ;D
Dunny - http://en.wikipedia.org/wiki/Dunny
Is there really that much spam on here?
Stoppy :)
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Is there really that much spam on here?
There's maybe 3 or 4 a week. I delete it as soon as I see it. Certainly not yet a large enough problem to make us consider adding extra barriers to participation in the forum.
'Dunny' usually refers to the hole-in-the-ground outdoor variety. Always check under the seat for redbacks!
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(VERY OTOT now) Just for the benefit of those non-Australians who don't know, a Redback is a deadly poisonous but fairly gentle-mannered spider that likes to live underneath flat objects - such as an outdoor toilet seat. It is a relative of the North American Black Widow; there are other related species in S. America and New Zealand too.
They are quite common around Australia, but there are relatively few incidences of spider bites because the spider tends to ignore all but the most severe provocation. Having a naked posterior shoved in one's face IS severe provocation, and that is why a number of incidences of spider bite occur in the dunny. So there are three uses for a newspaper in a dunny...
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I guess it's just coincidence that funny and spam are discussed in the same thread.
However, Kimball's original thought should not be buried under out OT discussion. Though he sounds more like a lawyer than an EA user he's absolutely right with what he says. And taking it a bit further it would make sense to send a couple of analysts to Sparx' marketing department to document the current state of affairs using EA and BPMN.
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However, Kimball's original thought should not be buried under out OT discussion.
Agreed, but the people who are able to comment don't inhabit the forum. I think the subject should probably be addressed to management through contact with our sales department: [email protected]
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This is the usual "growing company's internal organization conundrum" as I would put it.
@Kimball: would you send your above post to above state mail address?
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State mail?
Snail mail? Sales email? ;)
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No. I missed the final "d": stated :)
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Obvious, now that you've pointed it out.
<shakes head sadly>
I'm often appalled at the obtuse paths taken by my brain...
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You are (/your brain is) in a maze of twisty little passages, all alike ;)
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You are (/your brain is) in a maze of twisty little passages, all alike ;)
XYZZY (http://www.digitalhumanities.org/dhq/vol/001/2/000009/000009.html)
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2 days ago I downloaded a version compiled for the Mac. It's not the original one I played on a PDP11 but a later version called Zork. But basically it's the same game. I'm endeavoring it with my 11 year old son :-)
(Sorry for going abroad with this thread)
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You are (/your brain is) in a maze of twisty little passages, all alike ;)
XYZZY (http://www.digitalhumanities.org/dhq/vol/001/2/000009/000009.html)
Nothing happens.
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Of course. You're not in the building. Nor in the room where the letters XYZZY are written at the wall. Try PLUGH!
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