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Pro Cloud Server / Prolaborate / WebEA => PCS Frequently Asked Questions => Topic started by: Prolaborate Support on June 04, 2019, 07:34:17 pm

Title: [Installation] 403 or 503 error when opening Prolaborate
Post by: Prolaborate Support on June 04, 2019, 07:34:17 pm

Please check the following:

• Open IIS Manager
  
  • Check whether Prolaborate Application pool is running. If no, please start it
  • Click on the Prolaborate Application pool. Under Actions on the right-hand side panel, click on Advanced settings
    
    • Under General, check whether Enable 32-Bit Applications is set as True.
    • Under Process Model, check whether Identity is set as ApplicationPoolIdentity
  • Click on the Prolaborate site. Under Actions on the right-hand side panel, click on Basic settings and check the Physical path. It should be the path of WebApplication folder. For example, C:\Program Files (x86)\Prolaborate\WebApplication
• All permissions are set for IUSR and IIS_IUSRS users for the Prolaborate folder (typically located at C:\Program Files (x86)).
• All the tables are created in Prolaborate database. If no, run Prolaborate database schema (Install schema) from the Release Notes (https://prolaborate.sparxsystems.com/resources/release-history) page based on the database server used for Prolaborate.