Sparx Systems Forum

Enterprise Architect => Bugs and Issues => Topic started by: Volkan on June 25, 2019, 04:54:54 pm

Title: Problem in creating new a diagram
Post by: Volkan on June 25, 2019, 04:54:54 pm

I am using the trial version of EA on windows 8. It worked very well in the past week. But today it suddenly does not create a new diagram. I can open the project and browse the models. But when I want to add a diagram or element to a package, it becomes dead and I cannot use it. I have to kill it via task-manager. I tried to re-install EA, it did not work at all. What is the problem? Thank you!

Title: Re: Problem in creating new a diagram
Post by: Mauricio Moya (Arquesoft) on June 26, 2019, 03:38:20 am

I've seen errors like the one you describe, but they are always solved by reinstalling (repair install) the software. Did you try it?

Title: Re: Problem in creating new a diagram
Post by: Volkan on June 26, 2019, 09:54:15 am

Quote from: Arquesoft on June 26, 2019, 03:38:20 am

I've seen errors like the one you describe, but they are always solved by reinstalling (repair install) the software. Did you try it?

Hi, thank you very much for the reply! I tried to reinstall EA several times and I also tried to restart the computer many times. But it did not work for the whole afternoon. After a night's sleep, I tried this morning and it worked well again!!! Maybe EA was tired and needed a rest.

Title: Re: Problem in creating new a diagram
Post by: Mauricio Moya (Arquesoft) on June 27, 2019, 03:53:17 am

Quote from: Volkan on June 26, 2019, 09:54:15 am

..., I tried this morning and it worked well again!!! Maybe EA was tired and needed a rest.

Well, I'm not surprised  ;D