Sparx Systems Forum

Pro Cloud Server / Prolaborate / WebEA => PCS Frequently Asked Questions => Topic started by: Prolaborate Support on August 17, 2020, 03:13:33 pm

Title: [Active Directory] Invalid configuration error
Post by: Prolaborate Support on August 17, 2020, 03:13:33 pm

This error message shows when there is an issue with Domain or Sub-domain configured in Prolaborate or with AD credentials on the server-side.

  1. For Domain or Sub-domain configured in Prolaborate, please follow below instructions to resolve the issue.

• Please check with your AD team if there were any changes made on the AD side
• Please ensure the proper domain or sub-domain is configured in AD settings in Prolaborate.

      Here are some steps to find the Domain:

• Open or log in to AD server
• Right-click My Computer/This PC and select Properties
• Copy Domain name (refer below the screenshot)
  (https://i.ibb.co/mJs4FnR/1.png)
• Paste to AD domain filed Active directory page in Prolaborate
• Click on Test & Save and try to log in. Note: Global domain names should not be used.

   2. For AD credentials on server-side, please follow below instructions to resolve the issue

• Reset the password of the user TWICE that is used to configure AD settings in Prolaborate. If we reset the password just once, the password is not getting reset properly
• Wait for an hour
• Logout and login into the Prolaborate
• Go to Active directory settings - click on the Edit button and re-enter the latest credentials (AD server’s credentials) and click the Test and Save option and check whether the configurations are saved properly.
• Logout from Prolaborate user
• Try to login using AD user which is already added into Prolaborate