Sparx Systems Forum
Enterprise Architect => General Board => Topic started by: Ian Mitchell on November 30, 2022, 03:55:48 am
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I have a client who thinks they want to do a Service Now / EA integration. Which is nice.
There's lots of information elsewhere on this site about how to do the deep technicals of such an integation, but nothing about the kinds of information they might find in ServiceNow, and also nothing about how that information might be used within EA to do something useful. To be fair, that's probably beyond the scope of the product help, but would be good sales-type material.
I'm assuming that my client's general motivation is to use SN information to populate the lowest levels of their enterprise architecture, for use by solution architects, but I have no firm information.
Does anyone else have any experiences with EA & ServiceNow?
- Why did you do it?
What were the benefits?
What was the most useful Service Now information?
(I have seen https://www.youtube.com/watch?v=mvtsq-hl3GM&ab_channel=SparxSystemsProlaborate (https://www.youtube.com/watch?v=mvtsq-hl3GM&ab_channel=SparxSystemsProlaborate) Ryan's presentation to the 2020 Global summit - a good start, but linking a BPMN process to a bit of Service Now-defined hardware seems very wrong)
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I have a client who thinks they want to do a Service Now / EA integration. Which is nice.
There's lots of information elsewhere on this site about how to do the deep technicals of such an integation, but nothing about the kinds of information they might find in ServiceNow, and also nothing about how that information might be used within EA to do something useful. To be fair, that's probably beyond the scope of the product help, but would be good sales-type material.
I'm assuming that my client's general motivation is to use SN information to populate the lowest levels of their enterprise architecture, for use by solution architects, but I have no firm information.
Does anyone else have any experiences with EA & ServiceNow?
- Why did you do it?
What were the benefits?
What was the most useful Service Now information?
(I have seen https://www.youtube.com/watch?v=mvtsq-hl3GM&ab_channel=SparxSystemsProlaborate (https://www.youtube.com/watch?v=mvtsq-hl3GM&ab_channel=SparxSystemsProlaborate) Ryan's presentation to the 2020 Global summit - a good start, but linking a BPMN process to a bit of Service Now-defined hardware seems very wrong)
Hi Ian,
We have (very) recently implemented ServiceNow. We think our main use case will be interacting with Service Now's CMDB, which is still to be populated. We'll be interested in the evolution of this discussion.
Paolo
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We have implemented ServiceNow at our workplace and integration with Sparx EA would be useful to us because of the diagramming capabilities in Sparx EA.
Haven't seen anything in ServiceNow that allows users to create diagrams in the same way that you can in Sparx EA.
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I'm happy that it's not just me who is keen to know the answer to this.
All we need now is someone who actually HAS the answer....
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The Service Now data model is quite comprehensive - if populated - going from strategic/top levels such as capabilities and services down to very granular information about applications, application components and infrastructure components.
If Service Now is the Master Source for all this, the information is very relevant for solution modelling and design but also for strategic analysis - portfolio health, tech lifecycles, vulnerability management etc.. What this means is that a combination of Sparx EA and Prolaborate - the "Sparx Architecture Platform" - can be really efficient and powerful when integrated to Service Now as you can model and reference the latest data in real time. Gone go the days of exporting the application list and attributes (for example) from Service Now and uploading (duplicating) them to Sparx only for the data to be stale quickly. Referencing those objects (elements) directly in Service Now with them always being current and modelling with them creating diagrams as you would normally (or Dashboards in Prolaborate) has to be the way to go. Doesn't it?
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With another customer I worked, we used another architecting tool which was connected to ServiceNow.
The idea there was that the SN CMDB would be more up to date with respect to applications installed.
The reason was that sometimes applications were installed without involvement of the IT departement.
So we could be informed of automagically popping up of new applications which could then be incorporated in the architecture views.
Another purpose was that planned applications could be modelled in views before they were introduced in SN.