Sparx Systems Forum

Enterprise Architect => General Board => Topic started by: potterm on January 31, 2023, 07:54:33 pm

Title: Unable to perform Forum Searches
Post by: potterm on January 31, 2023, 07:54:33 pm

In the past week or so I've noticed that forum searches have stopped working for me.  Has anyone else had similar issues?  I get a message from CleanTalk saying "Sender Blacklisted", which is strange as I rarely use the forum.  The other strange thing is that I can search from my mobile phone when logged into this account, just not from my work PC.  A quick look at the CleanTalk website suggests it may be due to network settings on my PC, but I'm not in control of these as they are set by company policy.
Has anyone else had a similar issue?  Unsure who to contact to resolve it TBH...

Thanks,
Martin

Title: Re: Unable to perform Forum Searches
Post by: qwerty on January 31, 2023, 08:15:57 pm

I would suggest you mail Sparx concerning the issue. It's probably one of their web-admins who has to maintain this forum (and the access to it).

q.

Title: Re: Unable to perform Forum Searches
Post by: potterm on January 31, 2023, 08:21:30 pm

Thanks qwerty - will do.

Title: Re: Unable to perform Forum Searches
Post by: Mauricio Moya (Arquesoft) on February 01, 2023, 12:54:47 am

Have your tried in the same computer with a different browser? (Edge, Brave with shield activated, Chrome incognito mode) in order to check if it is due to some browser restriction?

Title: Re: Unable to perform Forum Searches
Post by: potterm on February 01, 2023, 01:03:22 am

Thanks for the suggestion - yes tried that - no dice unfortunately :-(  I've emailed Sparx so hopefully they'll come up with a solution.

Title: Re: Unable to perform Forum Searches
Post by: Eve on February 01, 2023, 08:15:07 am

Memory says that 'sender blacklisted' means your ip address is in the CleanTalk block list. Usually I've seen this from people who were connected via a commercial VPN.

Title: Re: Unable to perform Forum Searches
Post by: potterm on February 01, 2023, 05:05:10 pm

Thanks for the reply Eve - yes it definitely seems connected to my work PC.  We use a VPN to tunnel into our corporate environment, but I'm seeing this problem both when working at home (i.e. using the VPN) and at work (when I don't have to).  I suspect it is some kind of network configuration change that has triggered CleanTalk....