Sparx Systems Forum

Enterprise Architect => Bugs and Issues => Topic started by: didier.pironet on January 10, 2025, 02:10:47 am

Title: Sparx EA to crash - v17 streamed from Citrix
Post by: didier.pironet on January 10, 2025, 02:10:47 am

Hi guys,

Sparx EA v17.0.1703
Citrix environment
MSSQL Database
PCS enabled

So every time I select two objects and still have ctrl key pressed in while going to the align menu, Sparx hangs and crashes shortly with a popup saying the instruction at 0x.... referenced memory at 0x..... The memory could not be read issue.

This behavior can be reproduced on and on.

Is this a bug in this version/build?
Are other having the same behavior?

Thx for you help,

Title: Re: Sparx EA to crash - v17 streamed from Citrix
Post by: Eve on January 10, 2025, 11:06:11 am

I'm not familiar with any similar reports and can't reproduce it in 1705.

Can it be reproduced without Citrix?

Ctrl+right click shows provides access to the toolbox. Do you have any pinned pages in the toolbox? Are you using a standard technology? If so, which toolbox is showing?

Title: Re: Sparx EA to crash - v17 streamed from Citrix
Post by: melmedarda on January 23, 2025, 12:38:21 pm

I think there is a bug in the version, a Citrix compatibility issue, or conflicts with PCS or memory handling.

Title: Re: Sparx EA to crash - v17 streamed from Citrix
Post by: Eve on January 24, 2025, 09:45:54 am

Quote from: melmedarda on January 23, 2025, 12:38:21 pm

a Citrix compatibility issue

We don't support running on Citrix, so I wouldn't be surprised if there were compatibility issues.

Title: Re: Sparx EA to crash - v17 streamed from Citrix
Post by: Geert Bellekens on January 24, 2025, 06:07:19 pm

Quote from: Eve on January 24, 2025, 09:45:54 am

Quote from: melmedarda on January 23, 2025, 12:38:21 pm

a Citrix compatibility issue

We don't support running on Citrix, so I wouldn't be surprised if there were compatibility issues.

Hi Eve, this is the first I've heard of it. Is this documented on the website?

I have several clients running EA on Citrix for years without any issues.

Geert

Title: Re: Sparx EA to crash - v17 streamed from Citrix
Post by: Eve on January 29, 2025, 09:10:10 am

System Requirements are specified in a positive way. ie. We support X, rather than we don't support Y.

We don't have a Citrix environment to test in. Even if it mostly works, when an issue comes up we are unable to help.

The same would be said for Parallels and a potentially infinite number of systems that we don't claim to support or explicitly state that we don't support.