Sparx Systems Forum

Enterprise Architect => Bugs and Issues => Topic started by: Tad Anderson on April 19, 2008, 12:42:46 pm

Title: Why are all the Bug reporting forms submit buttons disabled?????
Post by: Tad Anderson on April 19, 2008, 12:42:46 pm

This is on both registered and none registered forms.

(http://www.corporatewebbing.com/bug.jpg)

Title: Re: Why are all the Bug reporting forms submit buttons disabled?????
Post by: «Midnight» on April 20, 2008, 09:30:25 pm

I have always filled in everything, including a "0" (zero) for service pack. The submit button was enabled.

This has become a habit, so I do it with the new form as well, regardless of whether the service pack box is marked as mandatory. So I don't really know if this is the issue, but it is worth a try.

If filling the service pack in turns on the submit button, I suggest you fire off your current bug report, then send another one that mentions the mandatory field issue itself.

David

Title: Re: Why are all the Bug reporting forms submit buttons disabled?????
Post by: Tad Anderson on April 22, 2008, 04:20:18 am

I put a service pack # in.  No difference.  I just didn't have it in that screen shot.

Title: Re: Why are all the Bug reporting forms submit buttons disabled?????
Post by: thomas.kilian on April 22, 2008, 04:23:35 am

a browser problem?

Title: Re: Why are all the Bug reporting forms submit buttons disabled?????
Post by: «Midnight» on April 22, 2008, 07:39:04 am

Don't know. As I said, I've had no problems with the new form.

FWIW, I've only used the Registered Users version, and I have only used it with Firefox 2.0.0.13 (possibly 2.0.0.12 as well, but I don't think so).

David

[EDIT: You can always fire in an email message to Sparx Support - in fact you should - to let them know about this. They cannot resolve the problem until they know about it.

You'll find the address on the About Us page near the bottom. Just follow the link at the top right of any forum page.]

Title: Re: Why are all the Bug reporting forms submit buttons disabled?????
Post by: Eve on April 22, 2008, 08:08:35 am

Looking at your screenshot the email address line is highlighted.  For some reason the form thinks it is an invalid email address.  Please still send an email to sparx support about this as I can't do anything to help.

Title: Re: Why are all the Bug reporting forms submit buttons disabled?????
Post by: Aaron B on April 23, 2008, 04:02:49 pm

As Simon mentioned, in your screenshot it shows that the Email Address field is not being accepted (it is highlighted in red). This field not only checked to make sure there was content, but also tested the value to see if it was in the expected format.  We have removed the format checking on all bug report / support request pages for the Email Address field and it should now only check that there is some value.  Try using the bug report page again and see if there is any improvement.  Any further problems, please send an email to support.