Sparx Systems Forum

Pro Cloud Server / Prolaborate / WebEA => PCS Frequently Asked Questions => Topic started by: Prolaborate Support on April 17, 2019, 08:11:49 pm

Title: [Installation] Prolaborate process is not running although service is running
Post by: Prolaborate Support on April 17, 2019, 08:11:49 pm
Please follow the below steps:
1.   Log in to the server where Prolaborate is installed
2.   Open Run
3.   Enter regedit and click Ok
4.   Go to HKEY_LOCAL_MACHINE > SOFTWARE > Prolaborate
5.   Check the value under Data of Path
6.   It should have a path where Prolaborate is installed (For example. C:\Program Files (x86)\Prolaborate). Update if needed by right-clicking on Path and then on Modify
7.   If this is fine, check if Debug folder is present in the installed location. Create it, if not present.
8.   Go to Task Manager > Services and restart Prolaborate Service

Prolaborate service and process should run fine now.