Messages

1

Bugs and Issues / Re: EA randomly freezes, possibly waiting for some directory/domain access

« on: January 14, 2022, 07:37:25 pm »

Hi, thanks for your quick replies

What kind of DB are you using?

File based (with a file saved to a local directory which is not synched with any of the corporate infrastructure -- at least with other tools and their files this fixes the delay caused by the synchronization). More specifically I'm working with the AUTOSAR Metamodel which can be downloaded from here: https://www.autosar.org/fileadmin/user_upload/standards/foundation/21-11/AUTOSAR_MMOD_MetaModel.zip

Usually max 5 seconds. Most often after EA has been inactive for a while.
It happens both on my local computer as on client environments.

Unfortunately, in my case it's not seconds, but minutes, so not just annoying but it makes it almost impossible to work.

I was thinking about swapping in/out memory, or maybe that it's because of something I did wrong in one of my add-ins.

I think this is unlikely. I have 64GiB RAM, most of which is empty, according to the task manager. Swapping should not be neccessary. Or is there some limit on how much memory EA may use (and if so: how do I increase that limit)?

I would definitely report it as a bug to get sparx support involved.

Where/how would I do that, if not in this forum?

Kind Regards,
Andreas

2

Bugs and Issues / EA randomly freezes, possibly waiting for some directory/domain access

« on: January 14, 2022, 02:16:52 am »

Hello,

I'm trying to use EA15.2 in our company network. Sometimes it works just fine, but at random intervalls (and specifically: not bound related to any action performed inside the tool, or a certain file/project) it will freeze completely (the image blurrs a bit and gets stretched, so that it covers the windows task bar; when clicking somewhere the "Application has stopped working" dialog pops up etc.) after a minute or two it will unfreeze again. Looking into the windows task manager shows, that EA.exe is in idle state during that time (i.e. not using much CPU/RAM/SSD).

Unfortunately this is a rather severe problem, because the frequency and duration of the freezes result in more time waiting for the tool to unfreeze, than actual working time.

A college, who is facing the same issue, has the theory, that this happens when EA is trying to access the domain server or some directory stored on the central server (i.e. User\AppData\Roaming or Documents) and then has to wait for some ridiculous long timeouts configured by our sysadmins.

Now I have two questions:

A) Is there a way to further debug this? Any analysis I could run or reports I should send you?

B) Is there a way to configure EA to only use files at specific paths? If our theory is correct, that might already be enough to fix our issues.

Kind Regards,
Andreas