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PCS Bugs and Issues / 503 error and Prolaborate pool stopping before getting machine ID
« on: January 10, 2020, 08:40:56 pm »
I've installed Pro Cloud Server and got WebEA working.
Now I've bought a license for Prolaborate, but can't get this one properly installed.
I used https://prolaborate.sparxsystems.com/resources/documentation/installation-guide for the installation steps.
I run into a HTTP 503 error when trying to install the license (never have seen any Prolaborate page up and running).
I've checked and performed the fixes the following tips from this forum:
I see the error "The Module DLL C:\Program Files (x86)\Sparx Systems\Cloud Services\ISAPI\SSCSIISHttpLink.dll failed to load. The data is the error." in the Windows Event log. Tried to find more information on this, but failed to yet find anything then links above.
The server is running Windows server 2016 standard. Prolaborate is version 3.2.4.2. Pro Cloud Server is version 4.0.35.9.
The content of the most recent Prolaborate\Debug file is:
10-01-2020 09:42:48.864: [COMP: MAIN] [MESSAGE: Starting]
10-01-2020 09:42:48.864: [COMP: MAIN] [MESSAGE: Running as --removed--\SYSTEM]
10-01-2020 09:42:48.864: [COMP: MAIN] [MESSAGE: Configuration Directory exists]
10-01-2020 09:42:48.864: [COMP: MAIN] [MESSAGE: Debug Directory exists]
10-01-2020 09:42:48.864: [COMP: MAIN] [MESSAGE: License File is missing]
10-01-2020 09:42:48.879: [COMP: MAIN] [MESSAGE: Config File exists]
10-01-2020 09:42:48.879: [COMP: MAIN] [MESSAGE: Debug Directory Writable: True]
10-01-2020 09:42:48.879: [COMP: MAIN] [MESSAGE: Checking for running instance of Prolaborate]
10-01-2020 09:42:48.879: [COMP: MAIN] [MESSAGE: Checking for running instances of Worker]
10-01-2020 09:42:48.895: [COMP: MAIN] [MESSAGE: Checking for running instance of Socket Server]
10-01-2020 09:42:48.895: [COMP: MAIN] [MESSAGE: Checking for running instance of Socket Client]
10-01-2020 09:42:48.895: [COMP: MAIN] [MESSAGE: EAOptions Registry Template not found]
10-01-2020 09:42:48.911: [COMP: MAIN] [MESSAGE: Checking for running instance of Socket Server]
10-01-2020 09:42:48.911: [COMP: MAIN] [MESSAGE: Trying to start Notification server]
10-01-2020 09:42:48.911: [COMP: MAIN] [MESSAGE: Starting APIS]
10-01-2020 09:42:49.020: [COMP: MAIN] [MESSAGE: APIS Started]
10-01-2020 09:42:49.239: [COMP: MAIN] [MESSAGE: Notification server started]
10-01-2020 09:42:49.286: [COMP: MAIN] [MESSAGE: Checking for running instances of Worker]
10-01-2020 09:42:49.499: [COMP: MAIN] [MESSAGE: Syncing with latest repository list]
10-01-2020 09:42:49.552: [COMP: MAIN] [MESSAGE: Push Notification Started]
Now I've bought a license for Prolaborate, but can't get this one properly installed.
I used https://prolaborate.sparxsystems.com/resources/documentation/installation-guide for the installation steps.
I run into a HTTP 503 error when trying to install the license (never have seen any Prolaborate page up and running).
I've checked and performed the fixes the following tips from this forum:
- https://www.sparxsystems.com/forums/smf/index.php/topic,42814.msg254096.html#msg254096
- https://prolaborate.sparxsystems.com/resources/documentation/installation-guide?articles=IIS
- https://www.sparxsystems.com/forums/smf/index.php/topic,42969.0.html (have configured a domain, put that in the system's host file
- https://www.sparxsystems.com/forums/smf/index.php/topic,42623.0.html, I don't yet have EnginePCSLog and VirtualAssets\ErrorLogs yet and the Cloud Services\Service\Logs files are a few months old.
- https://sparxsystems.com/forums/smf/index.php?topic=39613.0
I see the error "The Module DLL C:\Program Files (x86)\Sparx Systems\Cloud Services\ISAPI\SSCSIISHttpLink.dll failed to load. The data is the error." in the Windows Event log. Tried to find more information on this, but failed to yet find anything then links above.
The server is running Windows server 2016 standard. Prolaborate is version 3.2.4.2. Pro Cloud Server is version 4.0.35.9.
The content of the most recent Prolaborate\Debug file is:
10-01-2020 09:42:48.864: [COMP: MAIN] [MESSAGE: Starting]
10-01-2020 09:42:48.864: [COMP: MAIN] [MESSAGE: Running as --removed--\SYSTEM]
10-01-2020 09:42:48.864: [COMP: MAIN] [MESSAGE: Configuration Directory exists]
10-01-2020 09:42:48.864: [COMP: MAIN] [MESSAGE: Debug Directory exists]
10-01-2020 09:42:48.864: [COMP: MAIN] [MESSAGE: License File is missing]
10-01-2020 09:42:48.879: [COMP: MAIN] [MESSAGE: Config File exists]
10-01-2020 09:42:48.879: [COMP: MAIN] [MESSAGE: Debug Directory Writable: True]
10-01-2020 09:42:48.879: [COMP: MAIN] [MESSAGE: Checking for running instance of Prolaborate]
10-01-2020 09:42:48.879: [COMP: MAIN] [MESSAGE: Checking for running instances of Worker]
10-01-2020 09:42:48.895: [COMP: MAIN] [MESSAGE: Checking for running instance of Socket Server]
10-01-2020 09:42:48.895: [COMP: MAIN] [MESSAGE: Checking for running instance of Socket Client]
10-01-2020 09:42:48.895: [COMP: MAIN] [MESSAGE: EAOptions Registry Template not found]
10-01-2020 09:42:48.911: [COMP: MAIN] [MESSAGE: Checking for running instance of Socket Server]
10-01-2020 09:42:48.911: [COMP: MAIN] [MESSAGE: Trying to start Notification server]
10-01-2020 09:42:48.911: [COMP: MAIN] [MESSAGE: Starting APIS]
10-01-2020 09:42:49.020: [COMP: MAIN] [MESSAGE: APIS Started]
10-01-2020 09:42:49.239: [COMP: MAIN] [MESSAGE: Notification server started]
10-01-2020 09:42:49.286: [COMP: MAIN] [MESSAGE: Checking for running instances of Worker]
10-01-2020 09:42:49.499: [COMP: MAIN] [MESSAGE: Syncing with latest repository list]
10-01-2020 09:42:49.552: [COMP: MAIN] [MESSAGE: Push Notification Started]