Author Topic: Forum issue: No emails  (Read 4288 times)

bITs.EA

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Forum issue: No emails
« on: October 09, 2013, 07:38:06 pm »
Hi

A couple of days ago, I requested a "forgot pasword" email as a test, but I never received one on my gmail. (I checked my spam and the mails aren't there either)

This was the same on my previous account. I forgot my pasword and never received a 'forgot pasword' email... So I had to create a new account. Sparx helpdesk never answered my email too (great job guys!).

Is this an issue on the forum?

qwerty

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Re: Forum issue: No emails
« Reply #1 on: October 09, 2013, 08:21:38 pm »
Hmm. I never forgot my password since it's in my mail and in my key chain. But Sparx support is usually very responsive. I remember someone else claimed a missing response but that was cleared up to be some technical issue.

q.

Geert Bellekens

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Re: Forum issue: No emails
« Reply #2 on: October 09, 2013, 09:42:19 pm »
Since a I couple of month I don't receive any emails anymore from the forum for topic replies.
I'm using gmail as well. I don't know why it stopped, it just did.
I do still receive emails from sparx support and because of direct forum messages.

Geert

bITs.EA

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Re: Forum issue: No emails
« Reply #3 on: October 15, 2013, 05:47:59 pm »
I emailed Sparx support last week, but I didn't received any answer. Maybe this answer has been lost too or they have some kind of technical error...

Thanks for your responses!

Jacob Vos

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Re: Forum issue: No emails
« Reply #4 on: October 16, 2013, 06:05:58 am »
I have the same issue as Geert has!

qwerty

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Re: Forum issue: No emails
« Reply #5 on: October 16, 2013, 06:11:59 am »
This forum seems to be rotten somehow since they speeded up the search some moths ago. The "mark as read" button still does not work. And nobody seems to be really responsible for the forum maintenance. It just runs - or not.

However, I can't understand why bits.ea does not receive "real" mails. Anyone from Sparx listening?

q.
« Last Edit: October 16, 2013, 06:13:32 am by qwerty »

bITs.EA

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Re: Forum issue: No emails
« Reply #6 on: October 16, 2013, 06:32:44 pm »
Maybe they just don't care that much about customer service ;)

qwerty

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Re: Forum issue: No emails
« Reply #7 on: October 16, 2013, 09:16:01 pm »
I guess they simply suffer from the "company-growing-large conundrum" where nobody actually knows who is responsible for what. Though quite a number of Sparxians showing up here on the forum are quite zealous.

q.

AndyJ

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Re: Forum issue: No emails
« Reply #8 on: October 17, 2013, 09:38:24 am »
I'm not sure if it helps, but I am receiving emails from the forum.

i.e. "Someone has posted a reply to the topic you're watching..."

Andy
Sun Tzu: "If you sit by the river long enough, eventually the body of MS Visio floats past."