Author Topic: I'm getting a few crashes in EA 16 that never occurred in EA 13  (Read 778 times)

Richard Freggi

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I'm getting a few crashes in EA 16 that never occurred in EA 13
« on: September 24, 2022, 01:39:28 am »
EA 16 on *qea file, Wiundows 10 32GB RAM

Just wondering is this is something normal, something due to the interface between Sparx and SQLite, or some bug in EA16.

On EA 13 with *feap files it was rock stable, never had any issues.

I can't keep a good log of crashes on EA16 but one occurred when I mistakenly ran an old Firebird query on the query window in EA; another when I was dragging a class from one diagram to another and clicking 'paste as link'.  Another time my fingers slipped on the keyboard while I was writing a query on the query manager, don;t know what keys I pressed.

Is anyone else experiencing similar issues?

BobM

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Re: I'm getting a few crashes in EA 16 that never occurred in EA 13
« Reply #1 on: September 29, 2022, 03:33:28 pm »
The paste issue crash we usually have when there is a glossary term involved in the paste

Sometimes it crashes, sometimes it doesn't.
Its difficult to reproduce what exactly the problem is, crash dumps aren't useful and as far as I'm aware off there is no debug mode in Sparx.
« Last Edit: September 29, 2022, 03:35:25 pm by BobM »

qwerty

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Re: I'm getting a few crashes in EA 16 that never occurred in EA 13
« Reply #2 on: September 29, 2022, 06:34:06 pm »
The debugger is you :-/

q.

Modesto Vega

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Re: I'm getting a few crashes in EA 16 that never occurred in EA 13
« Reply #3 on: September 29, 2022, 07:07:32 pm »
Hi Richard,

Are you running a direct database connection or through ProCloud Server? Do you have the database repository hosted in the same machine as the desktop client or are they hosted in different machines?

The reason for the question is that we had an episode of random crashes starting on v15 that appeared to cure by itself. Since it appeared to cure by itself, I suspect it was caused by a communication issue between the desktop client and the backend.

Richard Freggi

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Re: I'm getting a few crashes in EA 16 that never occurred in EA 13
« Reply #4 on: September 29, 2022, 11:52:06 pm »
Hi Richard,

Are you running a direct database connection or through ProCloud Server? Do you have the database repository hosted in the same machine as the desktop client or are they hosted in different machines?

The reason for the question is that we had an episode of random crashes starting on v15 that appeared to cure by itself. Since it appeared to cure by itself, I suspect it was caused by a communication issue between the desktop client and the backend.

qea file on my own hard disk.  No ProCloud.

ps project integrity check finds no issues

Sunshine

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Re: I'm getting a few crashes in EA 16 that never occurred in EA 13
« Reply #5 on: September 30, 2022, 02:52:32 pm »
Any clues in Windows log, application viewed via event viewer?
Happy to help
:)

Eve

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Re: I'm getting a few crashes in EA 16 that never occurred in EA 13
« Reply #6 on: October 03, 2022, 08:46:33 am »
Sometimes it crashes, sometimes it doesn't.
Its difficult to reproduce what exactly the problem is, crash dumps aren't useful and as far as I'm aware off there is no debug mode in Sparx.
The crash dumps are more useful to us than to you. We still like prefer to be able to reproduce the issue ourselves, but a crash dump is definitely an option.
Eve

support@sparxsystems.com

Geert Bellekens

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Re: I'm getting a few crashes in EA 16 that never occurred in EA 13
« Reply #7 on: October 03, 2022, 04:57:48 pm »
I must admit that v16 (64 bit) indeed seems a lot less stable compared to v15.

Crashes happen at random moments, often simply when selecting an element or something.
Event viewer doesn't contain any useful info (for me)
This seems to happen a few times a day, and I'm basically only using v16 to test stuff on my own computer, not even to really work.
I'm getting a bit concerned if it's a good idea to install this version in a production environment.

Faulting application name: EA.exe, version: 16.0.0.1605, time stamp: 0x62a120d6
Faulting module name: ntdll.dll, version: 10.0.18362.1533, time stamp: 0xd6055cfe
Exception code: 0xc0000409
Fault offset: 0x000000000008d17f
Faulting process id: 0x93d4
Faulting application start time: 0x01d8d6ea263e8d9d
Faulting application path: C:\Program Files\Sparx Systems\EA\EA.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 806fc69f-0107-4764-84ea-bb8b12500eb6
Faulting package full name:
Faulting package-relative application ID:


Geert

Sunshine

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Re: I'm getting a few crashes in EA 16 that never occurred in EA 13
« Reply #8 on: October 03, 2022, 05:29:41 pm »
Using 32 bit edition of v16 build 1605 and haven't experienced any crashes.
Happy to help
:)