Registration Keys

[Weaju]

We purchase licenses for EA about a year ago and got the associated registration keys. All has been well.

We have since upgraded many times to keep up with the latest version of EA.

This week one of my developers had a failed PC and we had to create a new PC for her.  In the process, I noticed when I tried to install EA using the registration key which was assigned to her from the original list, that the registration key was invalid. When I checked other PCs, I found their registration keys were different than the original keys.

Does EA update the registration key each time you upgrade?  

[thomaskilian]

Shouldn't each of your workplaces have a different key   If you meant to have just one key, you probably would have cheated with Sparx? Or just a question of missing coffee

[Weaju]

We do have a registration key for each workstation.

This particular workstation's registrations key did not work on the new PC. Also keys for the other workstations are different than the original keys.

[thomaskilian]

No idea then. I tried to reinstall with my key and that worked (the key is younger than 1 year though).  But if you bought the license from Sparx you should email them directly by referring to the key. I'm shure you'll get immediate response  

[EmmaN]

Hi Weaju,

Definitely write to the Sparx sales team for these sorts of enquiries at [email protected]. Include your registration keys in your email.

Cheers

Emma