Bug Report
Sparx Systems products are in a constant state of improvement and we value our users
feedback. If you happen to find a problem with the trial edition please use the
following form to notify us of the issue.
Registered Users should fill in the
Priority Bug Report form.
To avoid delays, please provide as much information as possible. Thank you.
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using the following as a template for the email body.
To avoid delays, please provide as much information as possible.
USERS DETAILS
User Name
Email Address
PRODUCT DETAILS
Product: Enterprise Architect | Pro Cloud Server (please choose one, remove the others)
Edition: Desktop | Professional | Corporate | Unified | Ultimate (please choose one, remove the others)
Floating License : Yes | No (please choose one, remove the others)
Version Number: 16.1
Build Number: 1628
Platform: 32bit | 64bit (please choose one, remove the others)
Extensions:
Other Addin:
OPERATING SYSTEM DETAILS
Operating System: Windows | Linux | MacOS (please choose one, remove the others)
OS Version:
OS System Type: 32bit | 64bit (please choose one, remove the others)
REPOSITORY DETAILS
Connection Type: File Based | Server | Pro Cloud Server (please choose one, remove the others)
DBMS: EAP/EAPX | FEAP | QEA/QEAX | MariaDB | MySQL | Oracle | PostgreSQL | SQLServer (please choose one, remove the others)
EA Connection String:
PRO CLOUD SERVER DETAILS (if in use)
Edition: Free | Token | Team Server | Enterprise (please choose one, remove the others)
Version Number: 5.1
Build Number: 128
Platform: 32bit | 64bit (please choose one, remove the others)
Operating System: Windows | Linux | MacOS (please choose one, remove the others)
OS Version:
OS System Type: 32bit | 64bit (please choose one, remove the others)
Physical Location: Local network | Remote Site | Third-party cloud hosted
PCS connection String:
ISSUE DETAILS
Issue Summary:
Issue Details:
Steps to reproduce the Issue:
ATTACHMENTS
Supported files include: jpeg, png, xml, txt, qea, qeax, eap, eapx, feap, and zip.
The combined total size of all files should be < 20MB.
User Name
Email Address
PRODUCT DETAILS
Product: Enterprise Architect | Pro Cloud Server (please choose one, remove the others)
Edition: Desktop | Professional | Corporate | Unified | Ultimate (please choose one, remove the others)
Floating License : Yes | No (please choose one, remove the others)
Version Number: 16.1
Build Number: 1628
Platform: 32bit | 64bit (please choose one, remove the others)
Extensions:
Other Addin:
OPERATING SYSTEM DETAILS
Operating System: Windows | Linux | MacOS (please choose one, remove the others)
OS Version:
OS System Type: 32bit | 64bit (please choose one, remove the others)
REPOSITORY DETAILS
Connection Type: File Based | Server | Pro Cloud Server (please choose one, remove the others)
DBMS: EAP/EAPX | FEAP | QEA/QEAX | MariaDB | MySQL | Oracle | PostgreSQL | SQLServer (please choose one, remove the others)
EA Connection String:
PRO CLOUD SERVER DETAILS (if in use)
Edition: Free | Token | Team Server | Enterprise (please choose one, remove the others)
Version Number: 5.1
Build Number: 128
Platform: 32bit | 64bit (please choose one, remove the others)
Operating System: Windows | Linux | MacOS (please choose one, remove the others)
OS Version:
OS System Type: 32bit | 64bit (please choose one, remove the others)
Physical Location: Local network | Remote Site | Third-party cloud hosted
PCS connection String:
ISSUE DETAILS
Issue Summary:
Issue Details:
Steps to reproduce the Issue:
ATTACHMENTS
Supported files include: jpeg, png, xml, txt, qea, qeax, eap, eapx, feap, and zip.
The combined total size of all files should be < 20MB.