Zicom Mentor Integration

[clearwa]

I've installed a full version of Mentor.  When I try to configure EA with my serial number it complains that the SN is wrong.  It isn't; I used it to install Mentor.  I can achieve integration by using 'evaluation' as the serial number.  If I do this EA does not complain and I have the Mentor toobar and menu items.  Clearly this is not right but does it make any difference?

Thanx

[CJ]

G'day,

Did you include the characters "{" and "}" in your serial number?

[clearwa]

Yup - had tried "{...}" - no joy.  I'm confused

[potterm]

I assume you're using the "Configure Zicom Mentor" option off the help menu to enter your key, and not the "Register and Manage License Keys" option?

[clearwa]

Yes, I'm using the help meny item.  Is there any chance that firewall, privacy, or virus protection could be getting in the way?  It would seem this must work for most folks otherwise there would be an instant answer so I am assuming it is something to do with my system here.  I am running ZoneAlarm under Windows 2000 or XP (tried the installation on 2 systems just to check).

Thanx,
Al