Customer questionary for BPM

[vzdesic]

Hi,
anybody knows about some questionary or medology or something like this, which can be used for scaning customer's business proceses in order to describe their proceses. I need to scan and describe business proceses in some company. I will describe this proceses with UML, but to ensure best aproach for scaning their proceses I am trying to find some questionary which can be used to get more from our conversation.
Vedran

[jeshaw2]

It is not that easy.  Such a questionnaire would be huge!  Instead, ask open-ended questions and listen critically to their responses.  Here are some starting questions:

• What kinds of things do they keep track of?
• What kind of things do they do through out the work day?
• What do they do it to?
• What problems occur sometimes as they do it?
• Why do they do it? What would happen if they did not do it?
• How do they prioritize the things that they do?
• How often do they do it?
• Who do they interact with while they do it?
• What events trigger actions on their part?  What must they have to initiate an action?
• What do they do to trigger others into action?
• What regulates or constrains their actions or decision making processes
• What conditions are necessary for them to be successful doing it?
• What does the company expect from them in terms of results?
• How repetitious is their work?
• Do things have to be done in any certain order?
  

That's probably enough for a first interview  

[vzdesic]

Thank you very very much.