Automatically returning shared keys

[jeromy]

Hi,
Is anyone able to explain how returning shared keys works with EA 6.1 (corporate), and/or if they have their own process of accessing shared keys that works well?

We're encountering two very annoying problems:
 - if EA crashes (as it does) the shared key doesn't appear to be released, and restarting the application doesn't seem to (always) reacquire the same key, locking another; and
 - several users use laptops and often leave the network while EA is still running with a key locked.  If they quit EA whilst off the network, the next time they start EA they seem to acquire a different key while the original remains locked by them

I'm told the minimum time for a key to automatically unlock is 24hrs, so several times we're been in a situation where all keys are locked by users, none of the users are running EA, and none of them can start EA because there's no keys available.

The only work-around is to get an administrator to run the tool that manually unlocks keys, or to wait a while.  

Is this a common occurence or are we doing something wrong?

[«Midnight»]

Jeromy,

Some shared key issues were addressed in version 6.5. You might want to browse through the release notes for builds 795 and subseqent (beta 1 and 2 at this time) to see if your concerns were among these. You can find the release notes in the Latest News section at the top of the forum main page.

David

[jeromy]

Thanks David, the release notes for EA 6.5 Build 796 (Beta 2) appear to address the issue.  I'll give that version a try.