Question about licence

[marcelloh]

We have a 15 user corporate licence, but what happens when someone detects a bug? Can each user report a bug via the registered support request form?
(The person who "registred" EA is an administrative person, who doesn't even use EA, and don't want to file bugs for us.)

[Geert Bellekens]

Marcel,

I think you only get one "registered user" with a password per purchase.
If you distribute that user/password to the people responsible for logging bugs with EA you should be fine.

Geert

[marcelloh]

I never report a bug in this way, but I want to... just hope to speed up things. But if  I do that, would I receive email if any question occures on the Sparx side?

[Geert Bellekens]

Yes,

If you report a bug it is treated as a support issue.
If they have any questions or alternative solutions they contact you by email.

Geert

[Oliver F.]

I never report a bug in this way, but I want to... just hope to speed up things. But if  I do that, would I receive email if any question occures on the Sparx side?

The license account is independent from your mail address. You log into the Sparx site as a registered user with the registered user ID and password. When reporting a bug from there you give your email address for further correspondence.

Oliver

[skiwi]

We have 10 licences. I believe each is entitled to a registered ea user id,
but currently we just have two.