Error - Missing (0x800401f3) from MDG Link for DOORS 3.0.301.4

[Colin Coates]

Our local IT has re-packaged MDG Link for DOORS 3.0.301.4 for installation via our corporate Windows 10 Software Center. It appears to install okay, but when I click Specialize|Manage-Addin I see a message:

DoorsEASync  Error- Missing (0x800401f3)

, with Load on Startup checked

On the other hand, the previously re-packaged MDG Link for DOORS version 2.2.3 installs and works just fine.

IT have a very heavy lock-down policy for software installed on the corporate network and we suspect something is blocked that the new version depends on. However, we are currently stumped about what that might be. Can anyone suggest how we might discover what

Error Missing (0x800401f3)

might actually mean?

[Colin Coates]

After some investigation of the issue by IT support, they reported the following:

So it is installed with System rights on SCCM Software Center. When you installed from the share (using elevated privileges) it effectively installs as a limited user installation giving you the correct rights to use the application.

So the question to Sparx is can they provide a user-based installer that installs to Program Data rather than Program Files so that it will register and install correctly (or something like that). Ideally we want to deliver it via Software Center – so we can ask why when installed with the system privs (standard process) will it not work correctly.

[Geert Bellekens]

Colin,

You can definitely ask Sparx (by sending them an email, not by posting here in the user forum) but I doubt very much you'll get a positive answer.

Maybe some of the other users have a solution for the re-packaging problem?

What I do see more and more is that EA is installed as a terminal solution like Windows remote desktop (Azure WVD) or Citrix.
That kind of solves two problems: You only have one installation of the software and the EA client can run close to the database server (in the same data center), so it has the best possible performance.

Geert

[Colin Coates]

Thanks Geert,

I tried logging a bug report with Sparx but did not even get an automated reply saying my problem had been received; not sure why that did not work.

Whilst I agree there are upsides to EA installed using some kind of "remote desktop" solution, there are potential problems around this deployment option harming the use of external scripting options for power users. :-(

[Colin Coates]

The good news is that after our IT guys "massaged" the repackaged installer, we have successfully installed the DOORS/EA MDG from the Software Centre and
it appears as an icon on the Sparx EA ribbon. No error messages are displayed in the "Manage Plug-Ins" window. :-)

The bad news is that connecting to DOORS fails...
We (briefly) see a dialog box indicating that connection is in progress but then it disappears and no connection is made.

After getting DOORS working again on my machine, I see the same issue. The Sparx website lists the requirements (System Requirements for DOORS MDG Link | Sparx Systems) including "DOORS® 9.6.1 or later".

We are running with DOORS version 9.7.0.1, so should work according to the requirements. Can anyone else report success with using this configuration?