Vista insall

[Zoboro]

After installing on my Vista machine I get the following error:

"Error creating XML Parser"

I also got an installer error

"Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

Was wondering if anyone had any suggestions?

[mrf]

Hi Zoboro,

Did you install EA by right clicking on the installer and select "Run as administrator"? Even if your user account is an administrator, Vista will by default give it unelevated rights unless you specifically ask for administrator permissions.

As a best practice, it's always wise to use "Run as administrator" on installers so that the installer has the most access to the registry that it can get.

Failing that try downloading MSXML4 from Microsoft's website and install it over the top of EA and you should be good to go. If you would like any further details, please search the forum on this topic as it has been discussed many times before.

[Zoboro]

Thank you for attempting to help me. I uninstalled what I had and tried to reinstall as administrator I still go the error mentioned above. I went and installed MSXML4 as administrator and tried to run EA and got the xml parser error again. I even went as far as rebooting the system and tried to run EA again and still got the xml parser error.

Any other suggestions?

[mrf]

The other suggestion I can think of is attempting to register the XML DLL by hand.

1. Open up an elevated command prompt (From the start menu, type "cmd" into the search field and then press CTRL+SHIFT+ENTER). You should note that the command prompt appears with 'Administrator' in its title bar.

2. Navigate to the System32 directory (usually c:\Windows\System32)

3. Type regsvr32 msxml4.dll

If EA still doesn't run after that, please send through an email to sparxsupport marked for my attention.

[Zoboro]

I am having problems registering the dll.

I am going to try this install on another Vista machine that does not have all the development software that is exactly like mine to see if it installs properly on that machine. If so I know it is an issue with what is already installed on my machine. If it is I might decide to just reinstall Vista on my machine. It is probably time to do a reinstall anyway.

If I continue to have problems then I will send this through email support as suggested.