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Author Topic: EA 9.2 crashes even after reinstall  (Read 3255 times)

tecman

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EA 9.2 crashes even after reinstall
« on: December 01, 2011, 01:10:31 am »
I'm evaluating EA 9.2 on Win7. I also installed the VS 2010 MDG
extention trial.  Everything was working fine for the first 10 days.
Then, I did a build in VS 2010, then went over to EA and tried to set
the workspace to "debug", as I wanted to try the debugger.  When I tried to set the workspace, EA crashed.  
1) I closed VS, tried to open EA and EA crashed.
2) Rebooted win7, tried to open EA, and it still crashes.
3) Unstalled EA, Uninstalled VS Integration, removed EA's roaming app data folder, rebooted, reinstalled EA ---- it still crashes!

Each time EA gets the EA desktop open, but then crashes immediately.
Below is the win7 details of the crash report.

So now, there's no way I can run EA on my PC. Please let me know how to proceed.

thanks,


-----------------------------------------

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:     EA.exe
  Application Version:  9.2.0.920
  Application Timestamp:        4ec34c6c
  Fault Module Name:    EA.exe
  Fault Module Version: 9.2.0.920
  Fault Module Timestamp:       4ec34c6c
  Exception Code:       c0000005
  Exception Offset:     00d027e1
  OS Version:   6.1.7601.2.1.0.256.48
  Locale ID:    1033
  Additional Information 1:     0a9e
  Additional Information 2:     0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:     0a9e
  Additional Information 4:     0a9e372d3b4ad19135b953a78882e789

------------------------------------------

Eve

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Re: EA 9.2 crashes even after reinstall
« Reply #1 on: December 01, 2011, 08:59:10 am »
There's not much I can do on the forum to help you. I'd recommend contacting Sparx Systems support via the support link at the bottom or top of this page.

However, I'd suggest resetting you workspace by deleting the following key out of the registry may help.

HKEY_CURRENT_USER\Software\Sparx Systems\EA400\EA\EA900Workspace.

It would be great if you could export it to provide to the support staff first.
« Last Edit: December 01, 2011, 01:19:04 pm by simonm »

tecman

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Re: EA 9.2 crashes even after reinstall
« Reply #2 on: December 01, 2011, 11:08:56 am »
I saw that link after I posted here and so I send in a bug report.
I was able to get EA working again by deleting the Sparx Systems branch of HCU.  I exported it before I deleted it, so I'll send it to support when they respond to my bug submittal.
I'm also going to suggest to them that uninstalling EA should delete those registry entries.