I'm currently defining my organisations business processes (approx. 100) using the BPMN notation supported within Sparx EA. This is being received very well by the business and IT. SOA is being pilotted, so this fits well with the desire to use BPEL.
However, I constantly get asked which activities are manual and which are automated/services when people review the printed diagrams. I know that I can set the tagged value for Task Type to user, manual and service, but no icon is displayed within the diagram to show this.
Can Sparx EA show icons for these types or be enhanced to show them? :-/
The business has seen other modelling tool diagrams (e.g ‘BizAgi’ and its free) that does show task type and are starting to ask if Sparx EA is the right tool. I still believe it is as it offers a lot more than just BPMN models.

P.S. a minor point is that the connectors do not have rounded corners which seems to go against the BPMN notation.
P.P.S. When will EZ be BPMN 2.0 compatible?