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PCS Bugs and Issues / Re: PCS Release Plan
« on: September 13, 2023, 11:03:22 am »
Can a moderator enlighten me on the nature of this forum?
My understanding was that it would be a place to get some direct feedback from those able to provide support at SS eg. SMEs, product owners/managers, tech resources, moderators etc.
Have I assumed incorrectly and it is merely a place for the "community" to help each other?
I ask because when I look back on the 5 or so pages of posts in the forum I see many in the same boat as this one. Many many views with 0 replies.
This is not the first place I have reached out to SS to get information on the bug Im interested in, nor sadly is it the first place my request has been met with deafening silence.
Several support emails simply asking when I can expect this bug to be resolved go nowhere and receive no response.
Im not even asking for a fix, just to know when. It is extremely disappointing from my perspective as this feature which is broken, is presented as a working part of the product and was indeed one of the main reasons we handed over money for licenses. Since then the integration between EA and JIRA using PCS has sat in the best state we could get it to delivering on neither its promise or potential.
My understanding was that it would be a place to get some direct feedback from those able to provide support at SS eg. SMEs, product owners/managers, tech resources, moderators etc.
Have I assumed incorrectly and it is merely a place for the "community" to help each other?
I ask because when I look back on the 5 or so pages of posts in the forum I see many in the same boat as this one. Many many views with 0 replies.
This is not the first place I have reached out to SS to get information on the bug Im interested in, nor sadly is it the first place my request has been met with deafening silence.
Several support emails simply asking when I can expect this bug to be resolved go nowhere and receive no response.
Im not even asking for a fix, just to know when. It is extremely disappointing from my perspective as this feature which is broken, is presented as a working part of the product and was indeed one of the main reasons we handed over money for licenses. Since then the integration between EA and JIRA using PCS has sat in the best state we could get it to delivering on neither its promise or potential.