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General Board / Re: Bugs in EA
« on: July 06, 2002, 07:28:29 am »
Bugs exist in all but the most trivial of applications and may not be discovered for some time after release despite extensive testing and subsequent use. What is important is the company's attitude to fixing them. When most other things are equal, I advise clients to choose non-mainstream software on the basis of the availability and frequency of a bug-fix list. It shows an active and responsive company. I know beta testers for Microsoft who tear out their hair because they are still reporting major bugs in a candidate release only to find that it has been sent for manufacture. I have given up reporting bugs to MS because apart from thanking me they do nothing.
The support for EA is, as Alan says, exceptional, as is their response for feature implementation - sometimes embarrassingly so. I often feel guilty (but not too guilty) for asking because of the speedy and enthusiastic responses.
We should all be very, very grateful that we have discovered EA.
Philip
The support for EA is, as Alan says, exceptional, as is their response for feature implementation - sometimes embarrassingly so. I often feel guilty (but not too guilty) for asking because of the speedy and enthusiastic responses.
We should all be very, very grateful that we have discovered EA.
Philip