I continue to wish to use EA, despite the quirky perspective of Sparx Systems.
When will I be able (as a long-time customer/user/supporter of your product) to have a recognized status in your business environment.
Everyone else (on the retail.net) recognizes my globally transparent identity... why must you require that my identity be an internal windows SSID-based identity that exists only in your internal (non-internet) network?
As a long-time customer, I want to be able to present my (universally recognized) public identity and do business with your organization. But you are the only entity known to me (a 30-year veteran of the computer business) who requires that I have an authorized identity token on your internal network in order to do business with you.
If you believe this provides greater 'security', please think about 'to whom?'!
Why is it that I cannot log in to 'my account' on your B2C or B2B site and upgrade my license? (like I do on everyone else's vendor site)?
Count the dollars Adobe is making on the convenience of paying for software by-the-month. Could your system produce proportional income for your organization?
In the 1980's 'we' (obviously not you) taught corporate America that vendors who were 'integrated' were more economical and and provided higher service levels.
Today, customers spend millions to teach that concept to vendors!
http://en.wikipedia.org/wiki/E-procurementhttp://www.dgs.ca.gov/pd/Programs/eprocure.aspxhttp://www.sciquest.com/resource-center/white-papers/top-five-barriers-successful-eprocurementetc, etc...
May I please be the first to teach it to you!
I want your product!
I don't want to have to send an email to a salesperson to beg for the privilege of updating my license!
And I especially don't appreciate having to lose my ability to communicate with a 'primary vendor' every time the clock ticks twelve months!
GIVE ME A LOGIN THAT IS PERSISTED!
Amazon does that, what's (wrong) with you guys?
You don't CARE about your customers?
I want to pay you your fermenting license fee!
Give me a site where I can chunk over the cash!!
Thank you!!!
Kimball Johnson