getting new version problem

[jesmitty]

I have a valid license (correct keys). I was going to install ea on a new computer and hadn't used it for a while. When I go to download for registered users it asks me for a username and password. I don't remember these (I'm not sure if I had them but I must have). There is no spot for a "forgot username and/or password - please email". I can't find the spot to get a new one. What's the best way to fix this problem.

[thomaskilian]

Send a mail to Sparx sales dept - but don't post to this forum section  

[jesmitty]

Sorry, I sent a message to the sales department and never heard back. I sent this note out of frustration in the hope somebody in the "know" will see it.

[TomO]

Sorry, I sent a message to the sales department and never heard back.

Hi Jestmitty,
When did you send the email, The team tries to respond to all emails within a 24 hour period and unless the problem is a practically bad one, you will receive a response in that time. If you have not heard back within 1 -2 working days, send me an email directly at [email protected] - with your details license code and registered email address and I will look into the problem for you.

Best Regards,
Tom