EA crash while adding lifeline in sequence diagram

[itsvikasjindal]

Hi,

While adding a lifeline to sequence diagram, EA is crashing. In case there is no lifeline in the sequence diagram then EA crash on adding first lifeline. After crash, when EA is launched again, I can see the lifeline added on sequence diagram, means changes were saved before crash. Now there is one lifeline in sequence diagram, I am able to add more lifelines. If I delete all the lifelines from sequence diagram and add add new lifeline then EA crash again.

Crash log:

Code: [Select]

Version=1
EventType=APPCRASH
EventTime=131394060318195963
ReportType=2
Consent=1
ReportIdentifier=e07fc659-3a26-11e7-87fa-0050569b134a
IntegratorReportIdentifier=e07fc658-3a26-11e7-87fa-0050569b134a
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=EA.exe
Sig[1].Name=Application Version
Sig[1].Value=12.1.0.1228
Sig[2].Name=Application Timestamp
Sig[2].Value=56c6ad60
Sig[3].Name=Fault Module Name
Sig[3].Value=EA.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=12.1.0.1228
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=56c6ad60
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=004970cd
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.144.8
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\PROGRA~2\SPARXS~1\EA\EA.exe
UI[3]=Enterprise Architect - UML Development Tool has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\PROGRA~2\SPARXS~1\EA\EA.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\syswow64\IMM32.dll
LoadedModule[5]=C:\Windows\syswow64\USER32.dll
LoadedModule[6]=C:\Windows\syswow64\GDI32.dll
LoadedModule[7]=C:\Windows\syswow64\LPK.dll
LoadedModule[8]=C:\Windows\syswow64\USP10.dll
LoadedModule[9]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[10]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[11]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[12]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[13]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[14]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[15]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[16]=C:\PROGRA~2\SPARXS~1\EA\EALayout.dll
LoadedModule[17]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[18]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[19]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\COMCTL32.dll
LoadedModule[20]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[21]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[22]=C:\Windows\syswow64\ole32.dll
LoadedModule[23]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[24]=C:\PROGRA~2\SPARXS~1\EA\TER81.dll
LoadedModule[25]=C:\PROGRA~2\SPARXS~1\EA\PDC81.dll
LoadedModule[26]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[27]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[28]=C:\PROGRA~2\SPARXS~1\EA\WTHES432.dll
LoadedModule[29]=C:\PROGRA~2\SPARXS~1\EA\SSCE5532.dll
LoadedModule[30]=C:\PROGRA~2\SPARXS~1\EA\DrawEx.dll
LoadedModule[31]=C:\Windows\system32\MSIMG32.dll
LoadedModule[32]=C:\Windows\system32\oledlg.dll
LoadedModule[33]=C:\Windows\system32\ODBC32.dll
LoadedModule[34]=C:\Windows\system32\WSOCK32.dll
LoadedModule[35]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[36]=C:\Windows\syswow64\NSI.dll
LoadedModule[37]=C:\PROGRA~2\SPARXS~1\EA\CodeMiner.DLL
LoadedModule[38]=C:\PROGRA~2\SPARXS~1\EA\EAModelPublisher.dll
LoadedModule[39]=C:\PROGRA~2\SPARXS~1\EA\BPEL.DLL
LoadedModule[40]=C:\Windows\system32\ACTIVEDS.dll
LoadedModule[41]=C:\Windows\system32\adsldpc.dll
LoadedModule[42]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[43]=C:\Windows\system32\ATL.DLL
LoadedModule[44]=C:\Windows\system32\WINMM.dll
LoadedModule[45]=C:\Windows\syswow64\WININET.dll
LoadedModule[46]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[47]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[48]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[49]=C:\Windows\system32\version.DLL
LoadedModule[50]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[51]=C:\Windows\syswow64\normaliz.DLL
LoadedModule[52]=C:\Windows\syswow64\iertutil.dll
LoadedModule[53]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[54]=C:\Windows\syswow64\USERENV.dll
LoadedModule[55]=C:\Windows\syswow64\profapi.dll
LoadedModule[56]=c:\progra~2\citrix\system32\mfaphook.dll
LoadedModule[57]=C:\Program Files (x86)\Citrix\system32\CtxMFPlugin.dll
LoadedModule[58]=C:\Windows\system32\MF.dll
LoadedModule[59]=C:\Windows\system32\MFPlat.DLL
LoadedModule[60]=C:\Windows\system32\AVRT.dll
LoadedModule[61]=C:\Windows\system32\ksuser.dll
LoadedModule[62]=C:\Program Files (x86)\Citrix\system32\CtxGraphicsHelper.dll
LoadedModule[63]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[64]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[65]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[66]=C:\Program Files (x86)\Citrix\system32\mmhook.dll
LoadedModule[67]=C:\Program Files (x86)\Citrix\system32\Sfrhook.dll
LoadedModule[68]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[69]=C:\Program Files (x86)\Citrix\system32\ShellHook.dll
LoadedModule[70]=C:\Program Files (x86)\Citrix\system32\scardhook.dll
LoadedModule[71]=C:\Program Files (x86)\Citrix\system32\twnhook.dll
LoadedModule[72]=C:\PROGRA~2\SPARXS~1\EA\SSGP.DLL
LoadedModule[73]=C:\Windows\system32\odbcint.dll
LoadedModule[74]=C:\Windows\system32\UxTheme.dll
LoadedModule[75]=C:\Windows\system32\MPR.DLL
LoadedModule[76]=C:\Program Files (x86)\Common Files\Citrix\System32\PicaProvider.dll
LoadedModule[77]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[78]=C:\Windows\System32\vmhgfs.dll
LoadedModule[79]=C:\Windows\System32\drprov.dll
LoadedModule[80]=C:\Windows\System32\WINSTA.dll
LoadedModule[81]=C:\Windows\System32\ntlanman.dll
LoadedModule[82]=C:\Windows\System32\davclnt.dll
LoadedModule[83]=C:\Windows\System32\DAVHLPR.dll
LoadedModule[84]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[85]=C:\Windows\System32\msxml6.dll
LoadedModule[86]=C:\Windows\System32\bcrypt.dll
LoadedModule[87]=C:\Windows\system32\dwmapi.dll
LoadedModule[88]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.23688_none_5c0a8e35a00adeb9\gdiplus.dll
LoadedModule[89]=C:\Windows\system32\mswsock.dll
LoadedModule[90]=C:\Windows\System32\wshtcpip.dll
LoadedModule[91]=C:\PROGRA~2\SPARXS~1\EA\TemplateRes80.dll
LoadedModule[92]=C:\Windows\system32\RICHED32.DLL
LoadedModule[93]=C:\Windows\system32\RICHED20.dll
LoadedModule[94]=C:\Windows\syswow64\urlmon.dll
LoadedModule[95]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[96]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
LoadedModule[97]=C:\Windows\system32\Secur32.dll
LoadedModule[98]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[99]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[100]=C:\Windows\system32\rsaenh.dll
LoadedModule[101]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[102]=C:\PROGRA~2\SPARXS~1\EA\HTS81.dll
LoadedModule[103]=C:\Windows\system32\mscoree.dll
LoadedModule[104]=C:\Windows\system32\apphelp.dll
LoadedModule[105]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[106]=C:\Windows\system32\sxs.dll
LoadedModule[107]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
LoadedModule[108]=C:\Windows\system32\MSVCR120_CLR0400.dll
LoadedModule[109]=C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\58d035310ea26e5c5adbed3e7e99838c\mscorlib.ni.dll
LoadedModule[110]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll
LoadedModule[111]=C:\Program Files (x86)\Sparx Systems\EA\EclipseLink.dll
LoadedModule[112]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System\020b06636018aed9f7293fb2a556191f\System.ni.dll
LoadedModule[113]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Core\551e244d3b430bf63b5c8a2e355ff5b0\System.Core.ni.dll
LoadedModule[114]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml.Linq\df52db5bf5216a98aded3d6d12020325\System.Xml.Linq.ni.dll
LoadedModule[115]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml\06c64363d336cee5a361892278232ee4\System.Xml.ni.dll
LoadedModule[116]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\02d11771592547624c99a7db73b4122c\System.Drawing.ni.dll
LoadedModule[117]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\370203cff1d5cd21ae9c84936314d93f\System.Windows.Forms.ni.dll
LoadedModule[118]=C:\Program Files (x86)\Sparx Systems\EA\VSLink2.dll
LoadedModule[119]=C:\Program Files (x86)\Sparx Systems\EA\EASimLib.dll
LoadedModule[120]=C:\Program Files (x86)\Sparx Systems\EA\EASL.dll
LoadedModule[121]=C:\PROGRA~2\SPARXS~1\EA\SciLexer.dll
LoadedModule[122]=C:\Windows\system32\Msftedit.dll
LoadedModule[123]=C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL
LoadedModule[124]=C:\Windows\system32\MSVCR100.dll
LoadedModule[125]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[126]=C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\GROOVEEX.DLL
LoadedModule[127]=C:\Windows\system32\VCRUNTIME140.dll
LoadedModule[128]=C:\Windows\system32\api-ms-win-crt-runtime-l1-1-0.dll
LoadedModule[129]=C:\Windows\system32\ucrtbase.DLL
LoadedModule[130]=C:\Windows\system32\api-ms-win-core-timezone-l1-1-0.dll
LoadedModule[131]=C:\Windows\system32\api-ms-win-core-file-l2-1-0.dll
LoadedModule[132]=C:\Windows\system32\api-ms-win-core-localization-l1-2-0.dll
LoadedModule[133]=C:\Windows\system32\api-ms-win-core-synch-l1-2-0.dll
LoadedModule[134]=C:\Windows\system32\api-ms-win-core-processthreads-l1-1-1.dll
LoadedModule[135]=C:\Windows\system32\api-ms-win-core-file-l1-2-0.dll
LoadedModule[136]=C:\Windows\system32\api-ms-win-crt-string-l1-1-0.dll
LoadedModule[137]=C:\Windows\system32\api-ms-win-crt-heap-l1-1-0.dll
LoadedModule[138]=C:\Windows\system32\api-ms-win-crt-stdio-l1-1-0.dll
LoadedModule[139]=C:\Windows\system32\api-ms-win-crt-convert-l1-1-0.dll
LoadedModule[140]=C:\Windows\system32\MSVCP140.dll
LoadedModule[141]=C:\Windows\system32\api-ms-win-crt-locale-l1-1-0.dll
LoadedModule[142]=C:\Windows\system32\api-ms-win-crt-math-l1-1-0.dll
LoadedModule[143]=C:\Windows\system32\api-ms-win-crt-multibyte-l1-1-0.dll
LoadedModule[144]=C:\Windows\system32\api-ms-win-crt-time-l1-1-0.dll
LoadedModule[145]=C:\Windows\system32\api-ms-win-crt-filesystem-l1-1-0.dll
LoadedModule[146]=C:\Windows\system32\api-ms-win-crt-environment-l1-1-0.dll
LoadedModule[147]=C:\Windows\system32\api-ms-win-crt-utility-l1-1-0.dll
LoadedModule[148]=C:\Windows\system32\msi.dll
LoadedModule[149]=C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\1033\GrooveIntlResource.dll
LoadedModule[150]=C:\Windows\system32\EhStorShell.dll
LoadedModule[151]=C:\Windows\system32\PROPSYS.dll
LoadedModule[152]=C:\Windows\system32\ntshrui.dll
LoadedModule[153]=C:\Windows\system32\srvcli.dll
LoadedModule[154]=C:\Windows\system32\cscapi.dll
LoadedModule[155]=C:\Windows\system32\slc.dll
LoadedModule[156]=C:\Program Files (x86)\Common Files\System\ado\msado15.dll
LoadedModule[157]=C:\Windows\system32\MSDART.DLL
LoadedModule[158]=C:\Program Files (x86)\Common Files\System\Ole DB\oledb32.dll
LoadedModule[159]=C:\Program Files (x86)\Common Files\System\Ole DB\OLEDB32R.DLL
LoadedModule[160]=C:\Windows\system32\comsvcs.dll
LoadedModule[161]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[162]=C:\Program Files (x86)\Common Files\System\Ole DB\sqloledb.dll
LoadedModule[163]=C:\Program Files (x86)\Common Files\System\Ole DB\MSDATL3.dll
LoadedModule[164]=C:\Windows\system32\NETAPI32.dll
LoadedModule[165]=C:\Windows\system32\netutils.dll
LoadedModule[166]=C:\Windows\system32\wkscli.dll
LoadedModule[167]=C:\Windows\system32\DBNETLIB.DLL
LoadedModule[168]=C:\Windows\system32\security.dll
LoadedModule[169]=C:\Windows\system32\credssp.dll
LoadedModule[170]=C:\Windows\SysWOW64\msv1_0.DLL
LoadedModule[171]=C:\Windows\system32\cryptdll.dll
LoadedModule[172]=C:\Windows\system32\ntdsapi.dll
LoadedModule[173]=C:\Windows\SysWOW64\schannel.dll
LoadedModule[174]=C:\Windows\system32\ncrypt.dll
LoadedModule[175]=C:\Program Files (x86)\Common Files\System\msadc\msadce.dll
LoadedModule[176]=C:\Program Files (x86)\Common Files\System\msadc\msadcer.dll
LoadedModule[177]=C:\Program Files (x86)\Common Files\System\Ole DB\SQLOLEDB.RLL
LoadedModule[178]=C:\Windows\assembly\NativeImages_v4.0.30319_32\CustomMarshalers\f93614a47d5b417ef90d219fc4873e57\CustomMarshalers.ni.dll
LoadedModule[179]=C:\Windows\Microsoft.Net\assembly\GAC_32\CustomMarshalers\v4.0_4.0.0.0__b03f5f7f11d50a3a\CustomMarshalers.dll
LoadedModule[180]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\nlssorting.dll
LoadedModule[181]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.CSharp\53b8a1bf38aa2a16f7a7737ade77eabb\Microsoft.CSharp.ni.dll
LoadedModule[182]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Dynamic\6829a896729f915e1a98eb3f47a6edf3\System.Dynamic.ni.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Enterprise Architect - UML Development Tool
AppPath=C:\PROGRA~2\SPARXS~1\EA\EA.exe
Error in Windows Event Viewer
Error: .NET Runtime

Code: [Select]

Application: EA.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 008970CD
Stack:
Error: Application Error

Code: [Select]

Faulting application name: EA.exe, version: 12.1.0.1228, time stamp: 0x56c6ad60
Faulting module name: EA.exe, version: 12.1.0.1228, time stamp: 0x56c6ad60
Exception code: 0xc0000005
Fault offset: 0x004970cd
Faulting process id: 0x210
Faulting application start time: 0x01d2cec05b94880b
Faulting application path: C:\PROGRA~2\SPARXS~1\EA\EA.exe
Faulting module path: C:\PROGRA~2\SPARXS~1\EA\EA.exe
Report Id: 179500be-3ab4-11e7-87fa-0050569b134a

No other logs or information is generated while crash.

Any suggestion to resolve this issue?

Is there any way to increase the log level so that more detailed logs are generated by EA application?

[qwerty]

Try running a project integrity check. If that doesn't fix it, you should contact Sparx support via mail with this issue.

q.

[itsvikasjindal]

Thanks qwerty...

Is there any setting/configuration to increase the log level so that more detailed logs are generated by EA application?

[qwerty]

No, unfortunately EA often leaves you in the dark when it comes to diagnosis. Sometimes %appdata%\Sparx...\DBError.txt has little hints. But apart from that you simply need a portion of good luck to trace down such issues. However, Sparx support is quite responsive, when it comes to such strange issues.

q.