Author Topic: Version 9, Build 904 Crashes (Read 10672 times)

lubos · « **on:** May 17, 2011, 09:29:44 pm »

Hello,

the current official version Version 9, Build 904 doesn't work for me and for every my colleague that had tried install it.
After starting ea.exe only the message : Program stopped working: is shown.
Has anybody the same experience?

meierch · « **Reply #1 on:** May 18, 2011, 04:14:44 am »

I have now used EA 9 (build 904) for some hours mainly checking features we use in some of our larger models. So far all worked as expected - I only onw problem when I tried to generate a huge report as a PDF directly. I got the error message 'run out of memory' ....

Christian

Sunshine · « **Reply #2 on:** May 18, 2011, 07:35:21 am »

Quote

I have now used EA 9 (build 904) for some hours mainly checking features we use in some of our larger models. So far all worked as expected - I only onw problem when I tried to generate a huge report as a PDF directly. I got the error message 'run out of memory' ....

I have also experience the out of memory problem when running reports on large models. Funny enough I fixed it by getting more memory.

Eve · « **Reply #3 on:** May 18, 2011, 08:21:29 am »

It obviously doesn't happen for everyone, I'd recommend first re-downloading the installer and re-installing.

If that doesn't work then you'll need to send in a bug report and provide as much information about your environment as possible.

Geert Bellekens · « **Reply #4 on:** May 18, 2011, 04:41:30 pm »

I downloaded version 9.0.904.50 of the installer yesterday and it seems to work fine for me.

Geert

intrepid · « **Reply #5 on:** May 19, 2011, 12:54:44 am »

Quote

Hello,

the current official version Version 9, Build 904 doesn't work for me and for every my colleague that had tried install it.
After starting ea.exe only the message : Program stopped working: is shown.
Has anybody the same experience?

Hi lubos

I am having the same problem.
When I launch the program I get the following error: "Enterprise Architect - UML Development Tool has encountered a problem and needs to close. We are sorry for the inconvenience."

maxmudit · « **Reply #6 on:** May 19, 2011, 09:29:07 am »

I'm also facing the same issue. My System config:
core i5, Windows 7 64 bit Professional, 4gb ram

I did get the "UML component has stopped" error once but mostly the EA.exe crashes without giving any message.

Windows event logs show:
Faulting application name: EA.exe, version: 9.0.0.904, time stamp: 0x4dd1f52a
Faulting module name: EA.exe, version: 9.0.0.904, time stamp: 0x4dd1f52a
Exception code: 0xc0000005

Sunshine · « **Reply #7 on:** May 19, 2011, 11:13:51 am »

I downloaded the trial version of EA V9.0 last night.
It installed fine on Windows 7 Home Edition 64-bit, iCore 5, 6GB RAM and ran fine without any problems for a couple hours.

Is it possible you guys who are having problems are running in a corporate environment where the system admins have tinkered with the operating system for one reason or another and broke it? :-/

intrepid · « **Reply #8 on:** May 19, 2011, 12:31:37 pm »

Quote

I downloaded the trial version of EA V9.0 last night.
It installed fine on Windows 7 Home Edition 64-bit, iCore 5, 6GB RAM and ran fine without any problems for a couple hours.

Is it possible you guys who are having problems are running in a corporate environment where the system admins have tinkered with the operating system for one reason or another and broke it? :-/

Hi Sunshine

This happens whether we install the application on a workstation that is a member of a domain or a standalone system with no restrictions.

DanG83616 · « **Reply #9 on:** May 19, 2011, 02:49:47 pm »

I have been getting various crashes on each of the 9.0 releases. Today's was related to creating a linked document. Unfortunately, I've not been able to debug them. Kind of hard to believe I can crash it in several ways just by using it. Maybe I'm a super power user pushing the envelope. Nope. I don't think that's it.

Geert Bellekens · « **Reply #10 on:** May 19, 2011, 02:52:00 pm »

Just installed 9.0.904 on a Windows 7 (64 bit) in a standalone (home) environment.

No issues so far...

Geert

lubos · « **Reply #11 on:** May 19, 2011, 05:45:27 pm »

Coleague with WIN 7 has no problems.
Most of us has Vista.
We will do further investigations.... but may be the win version could be the reason...

stefanka · « **Reply #12 on:** May 19, 2011, 10:25:12 pm »

I have the same problem. I am running two machines, both Win7 64-bit. On one machine I had v7.5 installed previously and v9 crashes upon startup. On the other machine I did not have any version of EA installed previously and v9 works fine.

EeJay · « **Reply #13 on:** May 20, 2011, 05:12:26 am »

Got a similar error to #intrepid, program had to shut down, lost a bit of work but nothing too hectic.

Using Windows 7 64-bit (see a pattern?) :-?

Sunshine · « **Reply #14 on:** May 20, 2011, 08:54:26 am »

Sounds like it might be some weird environment problem so as Simon M suggests you should raise a bug report and provide Sparks with as much info as you can.
i.e.

Version, build and Edition of Enterprise Architect
License mechanism - float or fixed
Operating system version, service pack & hot fixes
Hardware details such as make & model, processor, ram, etc

As the problem occurs right at startup its possible that it might be something like the floating license mechanism. :-/
The V9 demo I tested uses a fixed license.

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