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Service Model Toolbox Page
Service Model elements are used to build a conceptual framework that describes the IT Service infrastructure of the enterprise.
Service Model Toolbox
Item |
Description |
|---|---|
|
IT Service |
Captures the IT capability offered as a consumable entity that is managed by the enterprise. Tagged Values – ID, DefinitionText, Owner, Availability, Charge_to_User, ContactPoint, Dependent_Systems |
|
IT Service Domain |
Categorizes IT services. Tagged Values – ID, Description |
|
IT Service Component |
Captures a set of capabilities that might be exposed through the technology interface. Tagged Values – ID, Rationale |
|
IT Service Portfolio |
A Document Artifact that captures the information required to describe an IT service portfolio. Tagged Values – ID |
|
Capability |
A business-focused outcome that is delivered by the completion of one or more work Packages. Using a capability-based planning approach, change activities can be sequenced and grouped in order to provide continuous and incremental business value. Tagged Values – ID, Category, Increments, Business Value, Source, Owner |
|
System |
Captures details of a working component of the enterprise. System includes things such as application, system, platform, system-of-systems, enterprise and product line. Tagged Values – ID |
|
Asset |
Captures the enterprise resources that could be estimated for value. Tagged Values – ID, AssetValue, Description |
|
Document Asset |
Subtype of Asset that captures the important document resources of the enterprise. Tagged Values – ID, AssetValue, Description |
|
Equipment Asset |
Subtype of Asset that captures the equipment resources of the enterprise. Tagged Values – ID, AssetValue, Description |