having problem with order by share-it

[MaziarNavahan]

Hi


I tried to  buy a professional Edition of EA a few days ago .However,  after a couple of  days, I received more than  25 emails  (that are attached to this email) from share-it , I have not got any result yet!

now what should I do ?

Regards

Forwarded conversation
Subject: Review of your order required ("Enterprise Architect - Professional Edition", share-it! order no. xx6437945)
------------------------

From: share-it! Notification <[email protected]>
Date: Mon, Jun 4, 2012 at 6:12 PM
To:


****************************************************************************
share-it! order number: xx6437945
****************************************************************************
This e-mail was generated by a mail handling system. Please do not reply
to the address listed in the "From" field.
Please read the CUSTOMER SERVICE section for answers to your questions.
****************************************************************************

Dear Valued Customer,

Your order for "Enterprise Architect - Professional Edition" (order number
xx6437945) has been received and is being verified by our team. Your order
will most likely be processed within the next 4 hours, but in no case will
it take more than 24 hours.

In order to avoid multiple charges to your credit card, please do not
resubmit your order.

****************************************************************************
CUSTOMER SERVICE

Questions about your order, payment, or delivery?

Answers to the most frequently asked questions / Contact:
http://ccc.shareit.com/ccc/?languageid=1&pid=xx6437945

Your order data:
https://ccc.shareit.com/ccc/my_account.html?languageid=1&pid=xx6437945

****************************************************************************



General terms and conditions of business:
http://www.shareit.com/termsconditions.html?p=xx64379457b6c1b457d4689

Sincerely,
Your share-it! team
_____________________________________________________________________

share-it! - a service of digital river - www.shareit.com
Digital River GmbH
Vogelsanger Str. 78, D-50823 Cologne, Germany
Managing Directors: John Strosahl, Carsten Grüttner
Registered Office: Cologne / HRB 56188 / District court of Cologne
_____________________________________________________________________

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From: share-it! Notification <[email protected]>
Date: Tue, Jun 5, 2012 at 3:00 AM
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From: share-it! Notification <[email protected]>
Date: Tue, Jun 5, 2012 at 11:03 AM
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From: share-it! Notification <[email protected]>
Date: Tue, Jun 5, 2012 at 7:14 PM
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From: share-it! Notification <[email protected]>
Date: Tue, Jun 5, 2012 at 7:14 PM
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From: share-it! Notification <[email protected]>
Date: Wed, Jun 6, 2012 at 4:46 AM
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From: share-it! Notification <[email protected]>
Date: Wed, Jun 6, 2012 at 4:46 AM
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From: share-it! Notification <[email protected]>
Date: Wed, Jun 6, 2012 at 12:50 PM
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From: share-it! Notification <[email protected]>
Date: Wed, Jun 6, 2012 at 12:50 PM
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From: share-it! Notification <[email protected]>
Date: Wed, Jun 6, 2012 at 8:53 PM
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From: share-it! Notification <[email protected]>
Date: Wed, Jun 6, 2012 at 8:53 PM
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From: share-it! Notification <[email protected]>
Date: Thu, Jun 7, 2012 at 5:22 AM
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From: share-it! Notification <[email protected]>
Date: Thu, Jun 7, 2012 at 5:22 AM
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From: share-it! Notification <[email protected]>
Date: Thu, Jun 7, 2012 at 1:25 PM
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From: share-it! Notification <[email protected]>
Date: Thu, Jun 7, 2012 at 1:25 PM
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From: share-it! Notification <[email protected]>
Date: Fri, Jun 8, 2012 at 1:20 AM
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From: share-it! Notification <[email protected]>
Date: Fri, Jun 8, 2012 at 1:20 AM
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From: share-it! Notification <[email protected]>
Date: Fri, Jun 8, 2012 at 9:21 AM
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From: share-it! Notification <[email protected]>
Date: Fri, Jun 8, 2012 at 9:21 AM
To:

[qwerty]

Send a mail directly to Sparx sales support and/or share-it.

I once (2003) bought via share-it (and extend yearly) with no problems.

q.

[MaziarNavahan]

I haven't got any result yet.

[MaziarNavahan]

Send a mail directly to Sparx sales support and/or share-it.

I once (2003) bought via share-it (and extend yearly) with no problems.

q.

I sent email to CEO admin support sale in order to resolve my problem.However,I haven't got any respond after one weak.
I have received more than 31 email from share it ( they imply that they will answer after 4 hours  )

Dear Valued Customer,

Your order for "Enterprise Architect - Professional Edition" (order number
xx6437945) has been received and is being verified by our team. Your order
will most likely be processed within the next 12 hours, but in no case will
it take more than 24 hours.

In order to avoid multiple charges to your credit card, please do not
resubmit your order.

[Geert Bellekens]

If you have sent an email to Sparx they will surely respond, but usually not in weekends.

Geert

[MaziarNavahan]

If you have sent an email to Sparx they will surely respond, but usually not in weekends.

Geert

  not fixed after one month

[Geert Bellekens]

Have you sent an email to [email protected] explaining the situation?

I can hardly believe that they would let you wait a month without an answer.

Geert

[qwerty]

Well, bought 4.6.2011, today 18.6.2011. That's 14 days, not a month...

However, I usually have faster response from Sparx (within a few days).

q.

[Aaron B]

I have checked with our sales team - they have tried replying several times to your emails.  If you have not received them, perhaps check your mail filters.  I believe our guess is that the order has not yet been paid for in full.  While our sales team might be able to assist in part, I believe the transaction is primarily handled by ShareIT, not us.  You may be best to contact shareIT directly to resolve any outstanding issues with your purchase order and transaction.