Author Topic: EA.exe keeps crashing (Read 4525 times)

Juraj Dorr · « **on:** February 24, 2014, 08:45:12 pm »

Hi,
we are using Enterprise Architect 10 Corporate Edition. On one PC we have problem that aplication is crashing almost 10 times every day. We have tried to reinstall application but it did not help. In Event Viewer Application log there is lot of errors:
The program EA.exe version 10.0.0.1007 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: f58
Start Time: 01cf3136d356bb95
Termination Time: 52
Application Path: C:\Program Files (x86)\Sparx Systems\EA\EA.exe
Report Id: de3e62ea-9d2d-11e3-b32f-842b2bb1343b

qwerty · « **Reply #1 on:** February 24, 2014, 11:07:37 pm »

I haven't seen much similar threads here. Probably you should contact Sparx support directly.

q.

Nizam Mohamed · « **Reply #2 on:** February 25, 2014, 01:59:40 am »

May be worth trying to disable all addins (Extensions -> Manage Addins) in that PC and see if the pattern still persists

Juraj Dorr · « **Reply #3 on:** February 25, 2014, 02:12:28 am »

we do not use any addins. any other suggestions?

Nizam Mohamed · « **Reply #4 on:** February 25, 2014, 02:27:58 am »

Was there a trial edition / older version installed before in that system?
Is it to do with a particular project? or any project in general?
Is there a recurring pattern before the crash?

Anyways as @qwerty has mentioned, best to write to support with steps to get it investigated further

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