How is Support?

[tstuefe]

Hi all,

I'm currently evaluating EA and a number of other tools for myself. Tech-wise, I found EA to be superior in its class to all the competitors - slim and fast (no JAVA GUI :-), nice look&feel, good C++ code generation and so on. At work we use Together and RR, both which I find overpriced and terrible resource hogs.

Now, though EA meets a lot of my needs, I still find corners I don't like or I don't understand or I think are buggy.

So my question is to the registered users: How do you find EA support? Is it responsive? Is it helpful? From what I see in the forums, there linger sometimes threads around for weeks or months w/o anyone answering, but maybe the situation is different for registered users?

Thanks for answering,

...thomas

[Matt]

EA is blessed with both an excellent Development team who try to roll out modifications and patches on a 2 weekly cycle (or there abouts) and they also help answer the questions as and where appropriate.

In addition, EA has an amazing community of users - it is very likely that someone here will have an answer to your questions/problems if needed.

Yes, EA has some faults but if your fear is that there is no support and that issues are not resolved then fear not.  I believe (completely personal opinion coming up) that the support has lessened slightly recently due to the fact that EA 4.0 is around the corner - this is a major release and apparently should solve many of the outstanding issues.

Use EA demo, use EA forum and join the 'club' -  you won't regret it - it really doesn't get any better than this at the price (or even for a lot, lot more!)

Matt

[Sean Kearon]

I certainly second what Matt says.  We have been using EA for about 8 months and the support we have received has been totally first class throughout.  

[thomaskilian]

Honestly speaking: excellent!