Author Topic: cant login to registered users (Read 5847 times)

SomersetGraham · « **on:** March 02, 2011, 07:14:38 pm »

Hi
Has anybody else experienced difficulty logging in to the registered area of the Sparx website?

It wont let me in!!

TIA

Graham

qwerty · « **Reply #1 on:** March 02, 2011, 09:18:33 pm »

No problem so far.

q.

Geert Bellekens · « **Reply #2 on:** March 03, 2011, 12:04:05 am »

I have the same problem when I try at work using IE 7. It won't even show me the login popup.
No issues with other browsers/locations.

Geert

Aaron B · « **Reply #3 on:** March 03, 2011, 09:02:50 am »

If you are having trouble accessing the registered user areas, please send an email to our sales team for assistance (See the "Support" page). Include the username and password you are currently entering, and perhaps also provide copies of your EA license key(s) for reference if possible.

Thelonius · « **Reply #4 on:** March 03, 2011, 07:01:50 pm »

What a mess.

I'm a fully paid-up, registered, long-time customer of Sparx. I can't access the web page to download the beta for v9. I have to "send a request" to Sparx asking for permission access the web page to download the beta?

This does not bode well for anything, especially the code quality for v9 itself.

I really think Sparx has lost the plot entirely...

How sad.

I'm anticipating that to get access to the v9 beta I'm going to have to spend another large quanta of cash...

SomersetGraham · « **Reply #5 on:** March 03, 2011, 07:25:25 pm »

It turns out that my subscription to EA had expired!
They did not send a reminder so it was not renewed

skiwi · « **Reply #6 on:** March 04, 2011, 09:02:18 am »

Also worth mentioning that when you renew your subscription you get a new userid and password.

Having said that my access to the beta worked fine.

Eve · « **Reply #7 on:** March 07, 2011, 10:56:32 am »

Thelonius,

Of all the possible reasons that I can think of for you being unable to access to the registered users section of the web page, none have any relationship to the development process for Enterprise Architect.

It may be that like SomersetGraham your subscription has expired. A lack of notification could be either because of an email filter gone wrong or an administrative error.

It may be that a firewall or setting in your browser is blocking the login prompt.

In any event, contacting Sparx Systems with your problem (I don't know if you already have) will be much more productive than a rant on our forum without providing any real information.

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