EA Sparx crashing - 'A required resource'

[tjlindsay]

Hi - I've recently upgraded to version 13 and I'm frequently (every 15-20mins) encountering the following error message 'a required resource' which on clicking 'ok' proceeds to crash my system and close Sparx down.



Log Name:      Application
Source:        Application Error
Date:          26/04/2017 08:42:08
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Work
Description:
Faulting application name: EA.exe, version: 13.0.0.1310, time stamp: 0x58b89830
Faulting module name: EA.exe, version: 13.0.0.1310, time stamp: 0x58b89830
Exception code: 0x40000015
Fault offset: 0x0155c804
Faulting process id: 0x1408


Has anyone encountered this issue before and if so is there a resolution for it please?


Many thanks in advance.

[Graham_Moir]

Yes, I have been encountering it as well, although every hour or so rather than 15-20 minutes.  But as there has been no apparent pattern to the problem it's difficult to report to Sparx with any meaningful info for investigation. 

[Eve]

Even if you can't reproduce a crash reliably, we can investigate it.

If you are able to provide a mini crash dump (see http://social.technet.microsoft.com/wiki/contents/articles/8103.application-crash-dump-analysis-windows-7.aspx) and your EA build we have a good chance of seeing what went wrong.

[tjlindsay]

Simon - Thanks.  I've raised a ticket for this to be investigated.


Graham - If (when) the issue gets resolved, I'll post and advise on the course of action taken to see if its of help to you.