Pro Cloud Server Installation

[Richard Burke]

Hello,
We are currently trying to run the professional cloud services installer on Windows Server 2012. It appears to work for a few minutes then the installer stops and displays a "rolling back action" message.

The system log states the following:-
‘Windows Installer installed the product. Product Name: Sparx Systems Pro Cloud Services. Product Version: 2.0.17.7. Product Language: 1033. Manufacturer: Sparx Systems. Installation success or error status: 1603.’

Do you have any ideas why the installer will not run all the way to the end?  We are running this on our database server running MySQL.

Thanks,
Richard

[Nizam]

You might be missing admin privileges, the installaation will attempt to create a service and if you do not have the approprirate permission it will roll back, try running as administrator
(Tip - Open Cmd prompt as Admin and invoke the installer)

For more steps on configuring the PCS, refer to https://prolaborate.com/resources/documentation/installation-guide?articles=SetupProCloudServer

[Eve]

I'd recommend running the installer with full logging (msiexec /L*vx installlog.txt /i c:\path\to\installer\cloudinstaller.msi) and sending the log to sparx. That should allow us to work out what's going wrong.

[Richard Burke]

Thanks for the replies, I was already using administrator rights but I have cut the section of the install log as below.  I have followed all the relevant install instructions that I can tell.
Below is a couple of sections from the full log that appear to show more relevant information.

Property(S): SOURCEDIR = C:\temp\Sparx\Pro Cloud Server\
Property(S): SourcedirProduct = {0183B92E-372D-41A9-8926-AC143B1A62C7}
Property(S): ProductToBeRegistered = 1
MSI (s) (AC:AC) [09:18:39:709]: Closing MSIHANDLE (4) of type 790542 for thread 7084
MSI (s) (AC:AC) [09:18:39:709]: MainEngineThread is returning 1603
MSI (s) (AC:A8) [09:18:39:709]: RESTART MANAGER: Session closed.
MSI (s) (AC:A8) [09:18:39:709]: No System Restore sequence number for this installation.
MSI (s) (AC:A8) [09:18:39:709]: User policy value 'DisableRollback' is 0
MSI (s) (AC:A8) [09:18:39:709]: Machine policy value 'DisableRollback' is 0
MSI (s) (AC:A8) [09:18:39:709]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (AC:A8) [09:18:39:725]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (AC:A8) [09:18:39:725]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (AC:A8) [09:18:39:725]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (AC:A8) [09:18:39:725]: Destroying RemoteAPI object.
MSI (s) (AC:60) [09:18:39:725]: Custom Action Manager thread ending.
MSI (c) (58:5C) [09:18:39:725]: Back from server. Return value: 1603
MSI (c) (58:5C) [09:18:39:725]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (58:5C) [09:18:39:725]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 09:18:39: ExecuteAction. Return value 3.
MSI (c) (58:5C) [09:18:39:725]: Doing action: FatalError
Action 09:18:39: FatalError.
Action start 09:18:39: FatalError.
Action 09:18:39: FatalError. Dialog created
Action ended 09:18:48: FatalError. Return value 2.
Action ended 09:18:48: INSTALL. Return value 3.
Property(C): UpgradeCode = {F432B290-FF73-4273-9114-9C606A93DEDA}
Property(C): LicenseAccepted = 1
...

Property(C): INSTALLLEVEL = 1
=== Logging stopped: 18/04/2018  09:18:48 ===
MSI (c) (58:5C) [09:18:48:616]: Note: 1: 1708
MSI (c) (58:5C) [09:18:48:616]: Product: Sparx Systems Pro Cloud Services -- Installation failed.

MSI (c) (58:5C) [09:18:48:616]: Cleaning up uninstalled install packages, if any exist
parx Systems Pro Cloud Services. Product Version: 2.0.17.7. Product Language: 1033. Manufacturer: Sparx Systems. Installation success or error status: 1603.

MSI (c) (58:5C) [09:18:48:616]: MainEngineThread is returning 1603
=== Verbose logging stopped: 18/04/2018  09:18:48 ===

[Eve]

From what I can see, that's all the shutdown in response to the error.

Much easier if you send the full log to support.

[Richard Burke]

Thanks for the help guys, we have now sorted this issue out.  It turns out that when installing 'Pro Cloud' onto a virtual machine in a domain the software needs domain Administrator rights when running the installation, not just local admin for some reason.  Not sure if this is unique to our system though.

[Glassboy]

Thanks for the help guys, we have now sorted this issue out.  It turns out that when installing 'Pro Cloud' onto a virtual machine in a domain the software needs domain Administrator rights when running the installation, not just local admin for some reason.  Not sure if this is unique to our system though.

That's not good.  That would be an automatic fail in quite a few organisations during a software evaluation.

[Eve]

Not sure why it would be doing that, and I swear I've installed it on a domain where I don't have anything but local admin rights.

If you can give our support team more information I'm sure we can find the problem.