Crash application when mouse click on package or move keyboard cursor on package

[masuch]

Hi,

   Enterprise Architect crashes anytime I mouse click or move cursor to focus on specific package. It is happening in Windows 10 Enterprise or Windows 7 Enterprise 64 bit version.

Faulting application name: EA.exe, version: 12.1.0.1229, time stamp: 0x56e8bcd3
Faulting module name: EA.exe, version: 12.1.0.1229, time stamp: 0x56e8bcd3
Exception code: 0xc0000417
Fault offset: 0x0141015b
Faulting process id: 0x9170
Faulting application start time: 0x01d477480e638e6a
Faulting application path: C:\Program Files (x86)\Sparx Systems\EA\EA.exe
Faulting module path: C:\Program Files (x86)\Sparx Systems\EA\EA.exe
Report Id: 0cb3e338-bb75-4b68-945b-95e52d745023
Faulting package full name:
Faulting package-relative application ID:



What I have tried to solve this issue:

Reinstall application - did not help.
Integrity check - did not help.

Additional information:
Repository (on postresql 8.2) is just fine.
Other colleagues this issue do not have.
When I try to install it on clean new installed OS (even in virtual environment), it works until some moment it starts to crash again.

How to solve it ?

Thank you,
Kind Regards,
Martin Suchanek

[Geert Bellekens]

I think you better contact sparx support.

This is a user forum, and I doubt anyone here will be able to help you with such a problem.

Geert

[qwerty]

Any add-ins running from MDGs or so? If so, turn them off and see what happens.

q.