Help (EA.chm) not working after update to 833

[FritzTheCat]

I used the Patch Build facility to upgrade, copied the downloaded chm after merging the dll's and directories.

As soon as I try to access the Help I get ->The address is not valid <- in the right panel

Anyone the same problem?
Thx

[«Midnight»]

I have had this from time to time. The problem is caused by Windows, which is blocking access to the file type or the actual file. I will explain how to (attempt to) unblock the file in a couple of paragraphs. In the meantime please bear with me and read on.

It seems - I have not done complete testing - that using the Unblock function does not work (well) with files that have been installed into the Program Files directory tree. Windows seems to unblock a cashed file or something, but does not propagate the change to the actual file (even though there is no indication of failure). Thus, the next time you open the file you have the same problem.

What I have done is to open and unblock the file in a temporary directory, one without access restrictions. Then I copy the file into the Program Files directory. This seems to convince Windows that the file has already been unblocked on the local machine; after that Windows accepts that the file should be opened without access restrictions.

To unblock the file, locate it in the Windows Explorer. Right-click the file and choose properties. You should see an option to Unblock the file at the bottom of the dialog. [I can't give you the exact spelling and location; the option does not seem to appear unless the file is blocked, and I've unblocked mine.] Set the option, press Apply if this button becomes enabled - if the Apply button is enabled, you probably need to click it to save the change; this would be like changing flags like the read only setting - and then click the OK button (or whatever) to exit the dialog.

Let us know if this works. If it does not then flag this thread to see what others have done.

HTH, David

[Aaron B]

Microsoft article relating to the "Unblock" suggestion given by Midnight:
http://support.microsoft.com/kb/902225

[«Midnight»]

Thanks Aaron,

I just could not remember all the details, and likely got them scrambled to some extent.

David

[FritzTheCat]

I have had this from time to time. The problem is caused by Windows, which is blocking access to the file type or the actual file. I will explain how to (attempt to) unblock the file in a couple of paragraphs. In the meantime please bear with me and read on.

It seems - I have not done complete testing - that using the Unblock function does not work (well) with files that have been installed into the Program Files directory tree. Windows seems to unblock a cashed file or something, but does not propagate the change to the actual file (even though there is no indication of failure). Thus, the next time you open the file you have the same problem.

What I have done is to open and unblock the file in a temporary directory, one without access restrictions. Then I copy the file into the Program Files directory. This seems to convince Windows that the file has already been unblocked on the local machine; after that Windows accepts that the file should be opened without access restrictions.

To unblock the file, locate it in the Windows Explorer. Right-click the file and choose properties. You should see an option to Unblock the file at the bottom of the dialog. [I can't give you the exact spelling and location; the option does not seem to appear unless the file is blocked, and I've unblocked mine.] Set the option, press Apply if this button becomes enabled - if the Apply button is enabled, you probably need to click it to save the change; this would be like changing flags like the read only setting - and then click the OK button (or whatever) to exit the dialog.

Let us know if this works. If it does not then flag this thread to see what others have done.

HTH, David

Hi David, this was exactly what I had to do, just press the unlock Button and the it went smoth. Thanks for the solution.
Peter