Author Topic: Help Menu completely blank (Read 6985 times)

skprasat · « **on:** May 19, 2011, 11:40:19 pm »

HI all,

I just installed Enterprise Architect 7.1 on one of the computer having Windows XP SP3.
After installation I select the Help menu and clicked on any of the topic and is blank.
I reinstalled thrice and still the same.

Kindly help me on this.

Regards,
Prasat

Aaron B · « **Reply #1 on:** May 20, 2011, 09:29:19 am »

I recall some problems like this when the help file was being accessed via a network drive. Is EA installed locally on your machine?

If you browse to the location where EA is installed and open the EA.chm file directly, do you see the contents? How about if you copy this file into a temporary directory on your machine and open from there? (E.g. My Documents)

skprasat · « **Reply #2 on:** May 20, 2011, 09:27:20 pm »

HI Aaron,

Yes EA is installed locally on the computer.
I also try to open the ea.chm file from the below location where it is intalled and still the same. Help contents were blank.
C:\Program Files\Sparx Systems\EA\

Also saved it in My documents and nothing happend.
Install the same on other computer and was working fine.

Thanks in advance.

Aaron B · « **Reply #3 on:** May 23, 2011, 09:03:24 am »

Could be a problem that's occurred during installation. Maybe try performing a "repair" on your EA installation from the windows Control Panel.

skprasat · « **Reply #4 on:** May 23, 2011, 04:07:25 pm »

I already tried that and i havent received any error.
I also deleted the C:\Program Files\Sparx Systems folder and reinstalled.
But still the same.

no idea what went wrong on this computer.

Dermot · « **Reply #5 on:** May 23, 2011, 04:46:22 pm »

I suggest you try having a look at:
http://www.tech-archive.net/Archive/WinXP/microsoft.public.windowsxp.configuration_manage/2007-03/msg00083.html

This covers re-registering help related components.

skprasat · « **Reply #6 on:** May 23, 2011, 07:18:02 pm »

Hi ,
I tried with the mentioned link but that doesnt help on this.

Am able to open other location .chm and .hlp files.
Problem is only on this C:\Program Files\Sparx Systems\EA\ea.chm file.

also tried repairing, reinstalling, re-registering the dlls and no go.

Help me on this!

skiwi · « **Reply #7 on:** May 24, 2011, 12:01:40 pm »

I hate to say it, but 7.1 is many versions behind, many fixes have been made, many of us have upgraded, and 7.1 was a long time ago

KP · « **Reply #8 on:** May 24, 2011, 12:25:49 pm »

Here's a very old post that may help:

http://www.sparxsystems.com/cgi-bin/yabb/YaBB.cgi?num=1169673416/1#1

Sparx Systems Forum

News: