Messages

1

Bugs and Issues / Pro Cloud Server Performance

« on: May 14, 2018, 06:11:17 pm »

We am currently trialling the Pro Cloud Server in order to enable Architects located in a number of separate countries to collaborate, under the assumption that his would perform better than a single direct database connection.

However we have had significant performance issues.

It is currently sat on an Oracle 12 database, which I understand others have had performance issues with.  However that doesn't seem to be the problem; instead it is due to communication latency.

The UI is perfectly usable when in the same office as the cloud server, but when accessing from near-but-external to the office or from another country where the TTFB is even higher, the UI becomes extremely slow and ultimately unusable.

The cause of this problem appears to be down to how extremely chatty the UI is; simply creating an object by dragging it onto a diagram and then clicking OK on the pop-up requires 118 HTTP requests to the Cloud server.  With so many requests, in increase in latency of just 9ms will cause 1 second slowdown for that simple operation, and we are seeing much, much greater slowdown than that.

Has anyone got the Pro Cloud Server to work with an international team?  Can anyone advise how to make this usable?

2

Bugs and Issues / Re: IIS Configuration

« on: April 20, 2018, 10:33:57 am »

Yep; got that working fine and working without issue.

However am hosting WebEA and Cloud Sever on the same server and exposing standard ports is 'tidier' (and get more flexible logging) so was hoping to get that into place.

3

Bugs and Issues / Re: IIS Configuration

« on: April 19, 2018, 05:55:42 pm »

The “Enable 32-bit Applications” setting is set to true, and the site is linked to the pool.

Is that all that is needed?

4

Bugs and Issues / Re: IIS Configuration

« on: April 19, 2018, 02:55:51 am »

I tried manually adding it into applicationHost.config but this prevents IIS from starting properly, with the error

"The Module DLL 'C:\Program Files (x86)\Sparx Systems\Cloud Services\ISAPI\SSCSIISIsapiLink.dll' could not be loaded due to a configuration problem. The current configuration only supports loading images built for a AMD64 processor architecture. The data field contains the error number. To learn more about this issue, including how to troubleshooting this kind of processor architecture mismatch error, see http://go.microsoft.com/fwlink/?LinkId=29349.:

5

Bugs and Issues / IIS Configuration

« on: April 18, 2018, 09:05:04 pm »

I have successfully installed a working Pro Cloud Server (v13.5) but am having problems integrating it into IIS (v10) on Windows Server 2016 as defined in http://sparxsystems.com/enterprise_architect_user_guide/13.5/model_repository/cloud_server_iis.html

When attempting to conjure it using the HTTP Module approach, when I select the "Configure Native Modules" there is no Register button presented, just a checkboxes list "UriCacheModile, FileCacheModule, TokenCacheModule, RequestMonitorModule"

If I attempt to configure ISAPI Module, the IsapiModule is not available in the Module dropdown, and I get the error "'IsapiModule' is not a recognised native module. Specify at least one enabled native module"

How do I register a the ISAPI native module?

Thanks.

6

Bugs and Issues / Pro Cloud Installation Issue

« on: February 23, 2018, 11:48:16 pm »

I am currently having problems installing the Pro Cloud.

When running MSI from within an CMD prompt with Administrator privileges, I get the error "Service 'Sparx Systems Professional Cloud ' (Sparx Systems Professional Cloud) failed to start. Verify that you have sufficient privileges to start system services." beyond which it cannot proceed.

I can see the service in the Control Panel, but when attempting to start it I get the error "The Spare Systems Professional Cloud on Local Computer started and then stopped.  Some services stop automatically i they are not in use by other services or programs". It is configured to run as the Local System account.

I can see no logs of any relevant in the logs directory.

This is on Windows 10 Enterprise.

The "Spare Systems Cloud Services" service has started fine.

Can anyone advise how to complete the installation and get this service running?

Thanks.