Messages

1

Bugs and Issues / Re: Version 9, Build 904 Crashes

« on: May 24, 2011, 09:25:03 am »

The root cause is most likely related to the registry entries left from previous installations which cause 9.904/5 to crash.

2

Bugs and Issues / Re: Version 9, Build 904 Crashes

« on: May 21, 2011, 01:23:48 am »

I have the same problem. I am running two machines, both Win7 64-bit. On one machine I had v7.5 installed previously and v9 crashes upon startup. On the other machine I did not have any version of EA installed previously and v9 works fine.

Could it be that, there are registry entries left from previous EA installs because of which the latest version crashes? I installed  9.904 on Ubuntu using wine and it works.

3

Bugs and Issues / Re: Version 9, Build 904 Crashes

« on: May 19, 2011, 09:29:07 am »

I'm also facing the same issue. My System config:
core i5, Windows 7 64 bit Professional, 4gb ram

I did get the "UML component has stopped" error once but mostly the EA.exe crashes without giving any message.

Windows event logs show:
Faulting application name: EA.exe, version: 9.0.0.904, time stamp: 0x4dd1f52a
Faulting module name: EA.exe, version: 9.0.0.904, time stamp: 0x4dd1f52a
Exception code: 0xc0000005

4

Bugs and Issues / Re: Possible Solution for the 904 & 905 crash issu

« on: May 21, 2011, 09:40:43 pm »

I think I may have found a solution to the crash issue people are having with the new release.

To fix the problem try the following:
NB!!! These steps were tested on Windows XP only

1. Uninstall the application.
2. Delete the “Sparx Systems” directory from the Program Files folder e.g. c:\Program Files\Sparx Systems
3. Delete the “Sparx Systems” directory for the current user
e.g. on Windows XP delete C:\Documents and Settings\joeblogs\Application Data\Sparx Systems
and on Windows 7 delete c:\users\joeblogs\Appdata\Roaming\SparxSystems
4. Delete the following key in the registry: HKEY_CURRENT_USER\Software\Sparx Systems
5. Restart the workstation
6. Install the new Version 9 software
7. Launch the program
8. Enter your license key (if using a fixed license)
9. You're good to go (if you're lucky)

Hope that helps!

I tried these steps on Win 7 64 bit with only change that I went ahead and deleted all registry entries for "Sparx Systems". After that the 9.904 EA ran fine after a fresh install. I did not even restart the machine after clearing the registry. Thanks to intrepid..