All Add-ins is missing

[Homoludens]

Hello!
Can't use any addons on EA.
Windows 10/EA12

Any ideas how to fix it?

[Geert Bellekens]

Hmm, that is a difficult problem.
For some reason the dll's aren't registered like they should.
Do you have by any chance a 64 bit system with a 32 bit operating system?

Geert

[Aaron B]

We have seen some strange problems like this when someone (or something?) has set a default value at the top of the HKEY_CURRENT_USER registry hive.

We have seen cases with other customers where something has set a value there it causes problems when EA tries to query the [HKEY_CURRENT_USER\Software\Sparx Systems\EAAddins] key.  For some reason when the key being requested does not exist, the Windows API returns whatever value was set at the top of HKEY_CURRENT_USER instead.

Try selecting the (Default) value directly under HKEY_CURRENT_USER, then Right-click | Delete it.  (not the HKEY_CURRENT_USER key itself, just it's default value).

The (Default) value should say (value not set) next to it.  If you see a different value, or a blank value, delete the (default).

Usual caveats apply here - be very careful when messing about in the registry or you may kill your Windows installation.