EA 9 crashes

[martin1]

For certain reasons (which I don't want to stress out here ) I have EA 9 running on a new installation of windows 7. Unfortunately EA crashes "randomly" after several minutes of use. Is there any log file I can enable or view to get a clue what's going on here?

Thanks

Martin

[qwerty]

Maybe it's related to the "security update" which Mickeysoft published these days. There are some threads here talking about blue screen after installing it. M$ had a new patch-patch but according to Sparx it still keeps on crashing EA.

q.

[Sunshine]

Maybe it's related to the "security update" which Mickeysoft published these days. There are some threads here talking about blue screen after installing it. M$ had a new patch-patch but according to Sparx it still keeps on crashing EA.

q.

I found Sparx EA crashes or blue-screens the system with those MS updates. As soon as I un-installed them everything worked fine again.

[Alfrieda Robertson]

I found that KB2993651 (update for kernel-mode drivers) released on 27 August appears to have caused my BSOD's in EA.
I have since uninstalled this security patch and am monitoring the situation. Feedback from EA regarding this patch and it's influence on a Windows 7 workstation would be appreciated. (Take note, Windows 8 colleagues appear to be unaffected).

[Eve]

Sparx Systems has been investigating what we can do about this issue since it doesn't look like Microsoft will correct it any time soon.

First, only Windows 7 x64 machines are impacted. Second, you can prevent most occurrences of the problem by switching to the Basic renderer and disabling GDI+ metafiles. (Tools | Options | Diagram | Appearance)

We have found a workaround for most situations that are triggering the Microsoft error. We are currently testing an update to 11.1 that includes this. It will be pushed out when it's ready. But I wouldn't expect it to be released this week.

Having said that, we are aware that even with the updates we are testing a blue screen error may still occur. The problem is that we are unable to reliably reproduce it. To be honest at this stage I'm not sure we will be able to, and our recommendation would still be not to install the KB2993651 update to Windows 7 x64 machines.