ITIL process definition

[fustbariclation]

Has anybody used EA, or UML, to define the ITIL processes?

I'm working on this at the moment. I'm particularly interested in the Change Management and Service Level Management at the moment - but I may well be interested in the other processes in the future.

The reason for asking is fourfold. If you have done this:

- Do you have any templates, XML, diagrams that you could share?
- What problems did you encounter?
- Did you go on to code up an application based on your design, or did you use UML to define processes in a tool? [I'm likely to be doing the latter, but the former would be more interesting to know about really!]
- Since, sadly, this tool [EB], doesn't run on OS/X, what would your second choice be?

[skiwi]

This is super long in the tooth, but I'm also interested in ITIL modelled in Sparx that you are willing to share


thanks


Simon

[Sunshine]

2006 since that was posted so its more like a fossil than long in the tooth.
I've got some ITIL processes I can dig up for you for the price of a coffee if you are still in Welly.
What modelling notation do you need it in?