Author Topic: Help shows "page not found" (Read 2400 times)

J.D. Baker · « **on:** April 01, 2006, 03:43:50 pm »

When I try to access the help file, either from within EA or by launching the .chm separately, every attempt to view content results in page not found. I had some instructions for trying to solve this problem but I can't access them from my current location. Anyone know a good way to attack this problem?

J.D. Baker

thomaskilian · « **Reply #1 on:** April 02, 2006, 03:18:20 am »

You can download the PDF or use the online help from Sparx site.

J.D. Baker · « **Reply #2 on:** April 02, 2006, 05:44:37 am »

Yes I can, but I'd still like to be able to access help from within the application, and the only help that doesn't work seems to be EA.

thomaskilian · « **Reply #3 on:** April 02, 2006, 12:30:56 pm »

Not heard of anything similar. Maybe a Windoze issue?

Eve · « **Reply #4 on:** April 02, 2006, 04:23:55 pm »

There is an issue with a Windows security update that stops .chm files being viewed over a network.

Could this be the problem?

Edit: I get 'Action Canceled' in that situation, so it's probably not that.

KP · « **Reply #5 on:** April 02, 2006, 04:24:51 pm »

There was a Windows security update last June [KB896358] that prevented opening .chm files from network drives. If that's your problem, you can either copy the help file to a local drive or remove the security update.

More info: Microsoft Security Bulletin

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